The Ummed Jodhpur Palace Resort & Spa

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

It was fine.

Room a little tired, no mini bar, needs a lick of paint. Staff ignored me totally at breakfast whikst buzzing like flies around others

This is not 5-star hotel. Property has a charming architecture but interior is dated. Rooms are big but upholstry dirty. pillows dirty . carpets in hallway dirty and smell bed. we had 2 rooms booked , but were seperated on on opposite ends for first night. Food was included and was ok. our safe would not open and we had to call the security guy to open that took 1 hr. Location is also very far from airport and too much construction right outside of the hotel .

The property looks old and decrepit. The spa was not functional. It did not have a resort feeling to it. It was modest. The rooms were clean but the beds and towels were old. The tub did not drain well. It was very basic. They have much upgrading to do.

This is a grand Palace, however, very few visitors, even in the midst of the peak season because of the poor maintenance as well as limited services. Our showers as well as toilet was in terrible shape. Go else with the worst I ever seen in my trip for a long, long time.

Staff is not cooperative…not a good experience!

Very poor customer service and deserve not more than 3 stars for their service, offerings and behavior. I would like to get my money back from this hotel. The room does not have standard items! Just the look and name including alace does not give that feeling. Please stay away from this property.

Location is the main problem. It is too far away from everything and no nice restaurants close by. The food is so-so in the hotel restaurant and way too expensive for the quality.

This was one of the worst hotels we stayed at during our trip to India. Our rooms were not even ready by 12 pm. So, we left to do sightseeing and returned by 8 pm only to find that they did not have the rooms we had pre-paid for. Finally after a lot of arguing and waiting for 45 mins, the rooms became magically available, thanks to the intervention of one of the managers who was actually very helpful. When we got to the room, the fridges in the rooms were not working, the mattresses were so soft, they felt like they were 20 years old. Finally, when we were checking out just 8 hours later, we were being over-charged for multiple breakfasts which we did not have. The employee at the front desk was so rude and unprofessional during the check-out. He slammed his hand across the desk and flung all the papers on the floor towards one of the other employees. To make matters worse, there were other guests also experiencing similar issues as us. I told them my family had a flight to catch and I couldn’t waste any more time, but still he was not helpful. At 6:30 am, finally a manager (Sunil) was called and he helped us clear up the mess. In short, the managers were great, the employees, not so much. The property has potential, but lots of changes must be made to achieve a 4 or 5 star rating. At best, I would give this property a 2 star rating today. Hope this is helpful.

The map location was incorrect and wasted time and effort. Hotel room phone was not working nor was it rectified even after repeatedly telling. food was good and the ambience good but customer service attitude was lacking