Best Western The Hilcroft Hotel West Lothian

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Booking was easy, however, the writing was on the wall from early on during our stay. The cups in the room were ring stained, like they were washed out, not washed up. When we asked for a clean cup; rather than changing the dirty cup for a clean one, staff made a point of inspecting the cup and saying it was rinsed but maybe not scrubbed. Yeah, hence why it's dirty, because it's not been cleaned. Our first night was terrible. We were woken at about 0300 by other guests. The next 1.5 hours were spent kept awake by loud talking and shouting (curses) by guests in the corridor as well as constant banging of doors. We tried to speak to the guest ourselves to no effect, so we phoned reception. Approx 20 mins later the porter came and spoke to the guests who quietened for about 5 mins before starting again. A further 2 calls later, about 0500, the corridor quietened. By this time we were fully awake. The next morning we spoke to a member of staff called Scott. We made a complaint outlining our experience. Effectively we were told the guests weren't staying the next night so we should get some sleep that night. Not for us as though as we had a 2am check out before a 14hr journey back to Cyprus. We were told 'the porter dealt with it, what more could we do'. Well, quicker reaction & soft close doors would be a good start. Regarding the doors, we were told they were fire doors and are meant to slam shut [false]. More notable was that not once were we offered an apology. Terrible.

the receptionist was lovely on arrival, check in was quick and easy. the hotel room itself was very spacious, and the bathroom was lovely. the furniture in the room was a bit dated, but overall a pleasant, quiet stay. would definitely recommend, great value for money.

Good parking Very quiet and comfortable Friendly staff Very tasty breakfast

Good variety of items for breakfast and room was quiet despite having a wedding in the main area

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Bed was very comfortable. Staff excellent . Breakfast was good. The breakfast was made to order. The breakfast service was rushed and although the staff were most pleasant. It would have been served better as a buffet style. Parking was great.

Good points Very comfortable and quiet room Spacious bathroom with good pressure and temp on the shower Good parking Tasty breakfast Friendly staff Issues Not much! Desk in room a little narrow but nothing else came to mind!

Was given room 6 which is right next to the stairwell. Was noisy into the wee hours. Did not get a good night's sleep. The hotel was clean and staff was nice. They did let me check in an hour early and carried my luggage up the stairs for me as there is no lift.

LOVELY

Pleasant stay