The Lodge Hotel

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

Rather an odd property, at the race course. Took ages for staff to assist with check-in. Rooms were clean and comfortable, although no air-con. A fan was provided thankfully. We had a poor experience at the restaurant for dinner, staff were slow and didn't seem interested in serving us. Food was not impressive, either over or under-cooked. However, the cooked breakfast in the morning saved the stay, it was very good and quick.

Clean room but it was very small. No chair and not much space at all. Could hardly move with a baby in room. Breakfast was quite good. Was fresh and tasty. No aircon in rooms or bar/restaurant area which made it very warm. Friendly staff.

Clean room, we’ll positioned

Highly recommended. Staff are friendly and quick

Clean room but very basic, no furniture. Not even bedside tables. Car parking is good. Bar was fine not very friendly. 24 hour reception.

Very helpful and polite receptionist’s nice clean tidy room. Only one negative 2 members of staff were talking really loudly and smoking outside our open window at 6.30 am

The staff are really friendly and helpful, there’s a big car park and it’s in a great location. I wanted to say more positives but not sure I can. Breakfast is poor, portions are so small, they’d run out of loads of things, food was served still frozen and staff are super stressed and there clearly isn’t enough of them. The room is tiny. If two of you are staying with bags it’s really difficult and one of you is shuffling in a tiny gap to get in and out of bed. No bed side tables and no plugs on one side of the bed so if you charge your phone it’s by the kettle. The shower had clearly been leaking for a very long time and nothing had been done about it. Minor point but hotel send you a postcode to use the day before check in. Which takes you to a barrier you can’t get through. So definitely research how to get in before you arrive. A shame as it could be so good with a few small changes and hopefully they’ll happen over time.

We stayed for 2 nights as travelling from Bristol to attend an important wedding in Newbury. Chose this hotel as had good reviews for the price. Unfortunately, the room and the overall stay fell short of expectation. Perhaps it was our particular room that let it down, but the room was small. No bedside tables, no plug sockets either side of the bed. The bathroom was tiny and incredibly unclean. During our first night, I had the worst shower I’ve ever had. The shower tray constantly blocked and brought up loads of scum and hair which was disgusting. I tried to phone down to reception a total of 5 times - 4 from the hotel phone, once from my mobile. Eventually someone called me back and said they would be up to sort the issue but 2 hours went by and nobody appeared. Breakfast was also disappointing - small portions, staff very over stretched and we felt like a nuisance. Perhaps someone phoned it sick or didn’t turn up for work and I know that’s not the remaining staff member’s fault, but their demeanour and mannerisms was far from a positive start to the day.

We had a lovely stay at the Lodge. The staff were warm, welcoming and helpful. The breakfast was good value and good quality. The bar had three screens to watch sporting events. The room was clean and comfortable. No fridge but tea/coffee facilities. The only issue was the lack of soundproofing in the room. It is noisy if the other rooms watch loud tv. Could the hotel get a quote for soundproofing the walls?

Very friendly staff who did not mind us being a few minutes late checking out. Parking very easy but found it difficult to get to the location as sat nav took us down a road with a barrier but soon sorted. Only slight problem was we only had one large towel but as we were late checking out did not have time to request another. Would recommend this for a stay