Las Vegas Serene Hotel

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

DO NOT STAY HERE! I am contacting the health department asap. The pictures on the website do not accurately represent the disgusting reality of this low class -10 stars “hotel”. 1. The lobby is not clean. Gross rugs and unclean vibe. Coffee station makes me feel dirty. It’s disgusting! Kitchen area- the furniture is all dingy and mismatched. The dark dining area unwelcoming. Breakfast sucked and was totally dried out. No real coffee! No coffeee cups! Tissues and no napkins- gross! Walking to my room, I see yellow crime tape around the small pool. Wtaf?! It made me steer clear of the pool! Now for the room. I got a single with King bed. The headboard was smashed like someone had a meth party in there. There was a long black hair in the shower, a brown stain on the wall by the toilet. No drinking cups or coffee provided. The carpets had stains and were dingy. The chair and couch were fabric and also stained and gross. I didn’t sit while I was in there as I thought I’d get bed bugs. Speaking of bugs, I found a dead cockroach upside down dead in the bathroom on the 2nd day. The hallway rugs were stained and gross- just tile it or do vinyl flooring wtaf?! The hallway walls looked disgusting and had scrapes, dings and looks like patched 1000k times. The staff were not accommodating and half alive. Zombies. I asked the cleaning staff for a do not disturb sign twice and never got it. Nor did they service my room during my stay when asked. Also, someone went in my room!!! Horrible.

I was so bummed and disappointed. The trash bins were overflowing everywhere. Parking lot full of trash. The shower leaked all over the floor. Room felt scummy. Pool closed and trash all over the courtyard. Leaves all over the hallway carpets. Planes overhead all day and night. Good floor plan and nice size of room, though.

No comment

Overall a decent room for the price. I will say it could use some updates and renovations but that might already be in the process. We only stayed one night as we had decided to extend our trip after our original booking at a different location.

We have a good time with the people who are attending, helping us went we need any information, maps, or location of any place the we wanted to go. Tank you. The room was verry clean and conthfevall beds.

The breakfast could have been different every day. We were charged an extra $100 dollars when we checked in, also an extra 200 dollars which will be refunded but it will take a couple of weeks. I think the overall bill was to high. I forgot to pay for our breakfast before I started fixing my plate and the guy said the food is not free, with an attitude, I didn’t like that because it was just a mistake. I’m no thief. May your business thrive. Be Blessed

There was a lot of mold in the shower, and when I told the staff, she got the manager/owner, and they didn't care. They said they would give us a free night another day. But we were already checking out, and based on that experience, we don't want to stay there again. There are also no amenities and the outside of the hotel looks dirty and a cheap motel - nothing like the pictures.

Rooms were very well kept, clean and tidy. Beds were comfortable and things were quiet and felt safe. The overall property is dated. The courtyard was in disrepair, but that was partially due to the hotel being a host hotel for a major outdoor festival and we arrived on the heels of it. It’s worth finding another destination for breakfast. For the price point this was a good hotel.

The staff that i've spoke with were helpful and friendly. The atmosphere was quiet and you are able to sleep well and not be disturbed However the property is in desperate needs of upgrades and maintenance. The rooms are dated except for the bathroom, which was ok. 10 stars for the water pressure in the shower though! The pool was open and was clean. The smaller second pool was taped off for whatever reasons With upgrades in the pool area to give a brighter would really help. I understand that there are resort fees everywhere you go for the most part. But there is absolutely no reason for resort fees here while it looks like it does. Touch up, paint with the wrong color all over the place is not going to cut it. Overall I would come back and recommend after the upgrades...honest review

The one bedroom suite was nice and clean but not worm, no decoration, no pictures on the walls… The outside “Public “ areas were dirty, broken pavement, dirty pool areas. Great location but needs a lot of work.