The staff made us feel welcome . Rose petals were showered on us on arrival ! A musician played traditional music . They gave us beautiful Rajasthani hats . We were upgraded to a suite which was spacious and comfortable though the decor was a little gloomy ( beige and brown with dismal brown blinds , when lifted revealed the garden , thankfully )
The front of house reception staff : Hardik and Binay and staff at the Jaisalmer kitchen all day restaurant , Jyoti and Durvik were very helpful and provided excellent service as did the hotel driver who took us to the Desert Safari tent( sorry cannot recall his name ) . Our only negative experience was at the rooftop restaurant on our last night, 18th November. You can find here while viewing the magnificent Golden fort , lit up ! It was quite cold and in spite of us wearing warm clothes . Three requests to the staff for providing us with heaters were completely disregarded ! No apologies were given either ! The food was average . Service was poor . We regretted our choice of restaurant and wished we had gone downstairs to the warmth , friendly service and excellent buffet at the all day restaurant ! Otherwise a great stay and a wonderful experience of our visit to Jaisalmer .
Free parking