Luxury Appartement Marjane

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

Everything okay, only the owner forgot to left the main door keys,lucky the door always open.

I did not stay the night in the apartment. The people did not respond to any messages. I could not use my phone because I’m from a different country and I wasn’t able to call them directly from my phone so I tried to send messages and they never responded. And then whenever there was a response, it was late night and it was already too late to cancel, and come to find out they had extreme restrictions.. I do not recommend.

Luxury Appartement Marjane, the apartment was clean, easy communication with Ayman and fast reply, The apartment 25 min to Jama Alfana by car, and 14 min to city centre by car. Beautiful apartment no allowed local guest.

I paid without staying because no one replied to the calls and messages and there is no front office in the location.

The check in process was a nightmare. I asked the chack-in process with 24 hours before as per Expedia recommendation. I was told I will get it before check in. Then 1 hour before check-in I asked again and I was told I will get it when the appartment was ready and to contact them on WhatsApp. At this point I contacted Expedia to resolve the issue. Expedia's help consisted in an AI agent that kept saying "I understant your frustration but I can see the appartment has good reviews". It kept me in an endless loop for 2 hours until I played the ' I feel unsafe' card. Only then they contacted the property and after another hour the property provided the accurate address and the check-in information. On top of that they claimed the check-in was an hour later tyat what Expedia had it on their page. When arrived at the property the cleaning team was still there and we had to wait for another half an hour for them to finish. At least these guys were really nice people. Later on I found out that this thing did not happened only to us but to other people aswell. It's probably their culture to be late and to make you wait for a long time for service. The appartment was ok-ish. Most of it was clean but the bathroom has some mould, the bedroom has a dumped wall and as a non smoker I could smell the cigarette smoke from the previous guests. Location is also ok as you are close to bus stations, a shopping centre, a few caffees and a quiet area.