Jungala Hotel at VidantaWorld Riviera Maya

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Jungala Hotel was excellent! 10/10. When we first arrived it was a bit overwhelming because the property is huge, but it didn't take long to get figure things out. From the moment you get onto the property, the staff are amazing and attentive. I felt like every question I had was answered with patience and kindness. The hotel itself was beautiful and perfect for our family of 5 (kids ages 14, 12, and 8). The kitchen was fully stocked with plates, cups, coffee maker, toaster, etc and we were able to get all of our food essentials at the market. The turn down services was a plus and the kids loved getting chocolate on their pillows. The bed and pillows were comfortable! The concierge service with WhatsApp was amazing. They responded within minutes whether it be for pick-up service or answering simple questions. The pools, food, and property were well maintained and beautiful. We walked every night and saw wildlife on the boardwalks (iguanas, crocodiles (in cages!), coatis). We would 100% go again and highly recommend this property!

We stayed at a one bedroom suite and it is an incredible value. There is a lot to see and do right inside the hotel grounds: Lush jungle, wild animals, fitness/spa, countless swimming pools, the beach, … Food is a little expensive by local standards, but all the restaurants are in beautiful surroundings like out of a movie set. All the staff are friendly and helpful. We enjoyed our stay very much.

Mexico always have the top customer service and tristemente it didn't disappoint.. this resort was exceptional 1000% top on everything!! Every details was though of. I will definitely come back to jungala!

Our experience was a first of its kind staying at a luxurious resort like Vidanta. It was an amazing experience, the security and safety you feel is like no other. When we dropped our vehicle off at the central lobby they had police dogs sniffing luggage and vehicles and we were quite impressed especially since we had children and safety is a priority when traveling outside your home country. We were taken via golf cart to Jungala Hotel where we were greeted by respectable concierge staff with mimosas. Our room was beautiful spacious and clean- my daughter especially enjoyed the chocolates at turndown service and us adults loved the espresso machine. We only ate here on check in day because we are travelers not vacationers, food was on the pricier side but it was good. My daughter and I pool hopped one day and really enjoyed the beach club, this resort is huge and we opted to walk back to Jungala Hotel, we got lost a couple times and understood why the golf cart service to and from is necessary but the signage posted did help us find our way eventually. I also want to mention that the golf cart drivers work so hard and give great advice and details/history of the area. They also have laundry services on site which is very nice. Overall pleasant and beautiful experience and I see myself coming back here.

Beautiful property. Very friendly and abundant staff. Jose at Jungala Hotel catered to our every need. He was the most attentive concierge we have ever had. Food was excellent. Lots of choices. The only negative was price of meals and goods (sunscreen was more than $45!!)

We've spent an amazing time in Jungala, we're very thankful for all the Vidanta crew who were charismatic and anticipating on assisting any potential need. Looking forward to come back!

all was excellent, I had only one detail with a guy that was at the central lobby who looks was working for a external company trying to sell tickets to short trips around la Rivera Maya who start telling me that all other companies are informal and likely they will not pick me up to my day tour. This little detail broke the excellent experience at the hotel, so the administration should be very careful with that people who is allowed at the lobby.

The room at Jungala was very spacious and quite well maintained. The decor was also nicer than the other hotels on the property. Pools were excellent and we loved the cabanas for free if you spend money on food. I would recommend booking dining at restaurants instead of eating at Salum all the time, we found the service at Salum to be hit and miss.

Super attentive staff and beautiful rooms and amenities!

Loved the beach club pool! So luxurious and relaxing.