Candeo Hotels Kumamoto Shinshigai

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Room was clean, staff was friendly and helpful. The cleaning ladies were nice and helpful too. We would go back again.

This hotel has a special (cost-saving) cleaning regime. If you do not request for ‘full room cleaning’ before 8am, they will only empty rubbish bins and make the bed. As ridiculous as this sounds, they failed to even make our bed and did not replenish our toilet rolls! The front desk staff were absolutely hopeless. On May 18, 2026, just before check-out, I asked an English-speaking so-called Manager, named Sagar H, to help cancel a restaurant reservation I had made in error since I did not have a Japanese phone number. He immediately refused saying that because I was leaving and the restaurant had not opened, he could not do it as I needed to be present in case there were cancellation fees. This was the most illogical and ridiculous excuse I had heard in a very long time and totally defeats the point of having a concierge at a hotel. They were incredibly unhelpful and demonstrated the classic Japanese rigidity to a point that it did not make sense. I was leaving for Nagoya that morning so I got in touch with the Marriott property I was due to check in to later that day over live chat. They called and cancelled the booking for me within 5 minutes. The difference in attitude and ability explains why your staff work at such a poorly-run hotel like yours, and not for an international brand.

Very convenient to transportation and shops/restaurants. Spacious rooms.

Great location, not too far from a tram stop (then 15 minutes from Kumamoto station). The breakfast was good quality but the staff on the mornings could be very abrupt and make breakfast seems like a pressured task to complete.

The staff we super helpful and the reception and room feel and nice and luxurious. Being Kumamoto it was super close all the major places you’d want to visit for shopping and food / drink.

Excellent location great staff breakfast was very good and the rooms are great size

Good location

Good location and staff is kindly helping

Great location - close to the main shopping arcade. Rooms were clean and decent size. Staff were great. The public onsen was nice but smaller for the size of the hotel. Unfortunately, due to the lack of consideration for other guests from parents, there was an intolerable amount of noisy children who were treating the onsen as a swimming pool.

staff spoke english