Home2 Suites by Hilton Austin East Side 5th Street

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I love this propiedad!!!!! I will back

Clean room easy to navigate helpful front desk. Great breakfast.

Very clean! Loved the

Amazing stay

New building, very clean. Helpful front desk. Has a good workout center. The location worked great for me on business.

Breakfast was exci

Limited food choices nearby if active late

They do not tell you that parking is not free. They asked for a credit card for incidentals. I got one water and was charged $80 for parking. Very deceptive. I even asked when booking if parking was included. We were stuck in the elevator for 15 minutes. Hot. No air. A 5yrs old kid got stuck the same day alone. No one told us you needed the key card to operate it. I had a panic attack. The buttons would not work to open the doors. We couldn't call on the emergency phone. We were literally stuck in the elevator until someone came to open it. Again, we were not informed that you needed the key card to operate the elevator. We should have been able to push the open elevator door button and get out. They don't have the ac running in the halls. It was unbearably hot walking to the middle of the long hallway where our room was located. I told them I am disabled (mobility) and we were very far from the elevator. The TV was broken and I sat there waiting for over an hour for them to fix it and clean the bathroom at 3pm. We were late to dinner waiting for them to come to the room. It would be fine if they were honest about the parking and informed guests about the elevators. Also, be more accessible to disabled people. Will not go again. I tried speaking with the manager and was dismissed and never called back. They need to train their employees better.

Clean and helpful staff. It was also quiet at night

Super clean, good breakfast helpful staff.