Cali Resort & Spa by Louis Hotels

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

Excellent service, the staff were polite and attentive from arrival to departure. Very clean hotel, beautiful spa facility. We had massages and they were great! The Fiki Japanese restaurant was excellent and the desserts from Aria were great too! Definitely recommend !!!!

Absolutely lovely stay at this hotel. Early I. The season so everything was just opening up. Would return again.

I booked this trip for a suprise for my husband as we got married in cyprus 2 years and i wanted to come and suprise him for in his anniversary. I was actually quite disappointed by the hotel for a 5 star hotel. Although the room was nice and comfortable and the swimming pool was nice, food wasnt available all the time. We we checked out we were leaving at 12 which i thought we could grab a bite before we left, but even though the beach bar was supposed to open at 11 it didnt open u til 11.30 meaning it was to late which was fustrating being om all inclusive and now having to purchase food at the airport. We were served a pina colada where the coconut cream was sour and evidently gone off and although a policy stating that towels could not be put on sun loungers before 8am when coming down stairs for breakfast at 7.50 all the beds in the pool area which would of been nice to experience were taken either by towels or reserved for those with a "medical condition". It was also quite unpleasant at times with people vaping around the pool so for the money I paid for the 5 star experience I dont feel we recieved

Excellent service and felt really comfortable

Loved everything will definitely go back again. The food was amazing everyday.

Big breakfast buffet with some pretty good choices. The hotel was good value for money and the spa was quite nice and it was clean. Rooms were tidy and clean. Would recommend for its price.

Hotel staff were all so helpful, very relaxing hotel & great for solo traveller.

Staff were professional, and friendly. Hotel is very nice too.

Would 100% return. The hotel has everything you could wish for

Mixed stay at beautiful property Highlights: Excellent spa facilities (steam/sauna), lovely pool with great temperature. Outstanding poolside service - staff like Kamal, Theodora, Ibrahim & Peter were exceptional despite being understaffed. WiFi reliable for streaming. Nice touches like birthday cake on arrival. Issues: Housekeeping inconsistent - sheets not changed despite requests, dirty glasses left in room. Food quality disappointing for 5-star rating. Technical problems frequent (keycards, TV stopped working, shower flooding). Room finishing more 3-star quality with poor paintwork. No spa bathrobes provided. Prime poolside loungers hard to secure, but plenty of other nice spots available. Bottom line: Great staff and location, but operational issues don't match 5-star billing. The wonderful service team made it enjoyable despite property shortcomings.