Experiència de visita guiada al Duomo de Florència

had an amazing tour with Carmen . very thorough, easy to understand. highly recommend this tour. it actually went a few mins over the hour. she answered all the questions.

導覽會分享很多很多酷東西，光在聖母百花大教堂前面等開門的時候就分享大教堂和周圍建築的一些趣事和歷史。

나는 예약정보에 지정된 미팅장소에 오전 9시 10분에 도착했다. 예약정보에 있던 흰티를 입은 사라또 녹색스카프를 멘 사람도 나타나지 않았다. 우리는 10시까지 기다렸다. 주변까지 뒤져보았으나 가이드는 만날 수 없었고 우리는 출발하지 못했다. 여행사에 연락을 했을 때 상담하는 사람은 우리가 시간을 맞춰 도착하지 않았다고 얘기했다. 우리는 정확히 시간을 지켰기에 우리탓으로 이야기는 하는 직원은 나에게 큰 불쾌감을 주었다. 이것은 짧은 구간의 도보여행이기에 가이드의 위치를 찾아 합류하기 위해 위치를 물었으나 그저 내 잘못이라고만 반복하여 이야기 하였으며 매우 불쾌하였다. 나는 이 투어와 업체에게 100% 환불받기를 원한다.

クーポラへ登れると思ったら、1階の大聖堂のみの見学でした。ガイドさんもギリギリに来て白いシャツも来てませんでした。一緒懸命に英語で説明してくれましたが、半分以上分かりませんでした。改めてクーポラと鐘楼に登るチケット買いました。

The guide did not follow the instructions written in order to meet him/her. For example, they were supposed to wear a white shirt and meet at a very specific point in a fairly large plaza in Florence. We were there at 9am for a 945am meetup. We couldn't find the guide at 930am, so we reached out to Klook customer service who told us they attempted to call the vendor who didn't answer. Klook asked us to wait until 10am, which we did. We were also asked to take photos that showed where we were to prove we were there at the right time. Klook said they would work with the vendor to get us a refund. The vendor refused - get this, they sent a WhatsApp message to my wife's phone (I did the booking, not my wife), and said the guide had moved the meeting spot and changed the color of their shirt. They theb proceeded to mark us as "no show". Avoid that tour vendor at all costs. Thankfully, Klook gave us a gift certificate for future tours, kudos to Klook and their customer service.

Tour guide meet up point instruction was terrible. It led our family to meet and waited by the train station Colonna San Zanobi which was about 12 minutes from the Duomo. We arrived at the meet up point 45 minutes prior to our entry time and with this confusion it caused us to meet up with the tour guide operator. We were unable to participate in the tour. The partner vendor Klook used was "My tour in Italy". No refund or change of time offered for our family of 6.

待合せの1時間前からいるのにガイドが現れず、サポートに連絡してもずいぶんたってからサポートはいたと言われました。フィレンツェの貴重な時間を無駄にしました、おすすめしません

예약시간에 맞춰 미팅포인트에 나가있는데, 이틀 후에 만나자는 현지업체의 연락을 받았습니다. 저희는 피렌체 마지막 날이었거든요. 정말 당황스럽네요. 당장 환불해주세요.