Excursió d'un dia a l'Orfenat d'Elefants de Pinnawala des de Kandy

A wonderful experience seeing the gentle giants up close. The ticket to feed the elephants was sold desperately inside the premises, a bowl of fruits cost LKR 500. The ticket to bathe the elephants was around 750 LKR per adult which was sold in the main ticket counter. Be sure to plan your visit during their baths where you can see the elephants cross the road into the market and then to the river.

We had a great time visiting the orphanage and then the millenium foundation to ride and interact with the elephants. Our guide Shian was very professional, courteous and knowledgeable. He took us to some other interesting places that we wanted to see which was not in the tour program.

Everything is perfect. Local operators and drivers provided great service. I highly recommend this tour.

Communication with the tour operator was poor—no WhatsApp reply until 7:20am on tour day (starts at 8am), despite our messages the day before. No proactive confirmation. Itinerary: Kandy pickup to Elephant Orphanage, added elephant ride/bath, simple lunch, tea factory. 212 USD for 2 people—overpriced. Guide was disengaged, mostly on phone. Orphanage (17 USD/person included): The tour guide (driver) left us in this small place for 2hrs, only thing we can do is to feed the 3 elephants briefly. Next spot is a tourist trap: we have to pay 20 USD/person + tips (total ~60 USD for 20min)—tourist trap. Lunch: is included but the chicken is cold/dry. Cheap shot. Our tea factory was the highlight—enjoyed it. 旅行社沟通极差，前一天WhatsApp无人回，出发当天7:20才回复（8:00开始），无主动确认。 行程：康提接送至大象孤儿院，加骑象/洗澡、简餐、茶厂。两人212美元，性价比低。导游全程打电话，不上心。 孤儿院（含17美元/人）：导游直接跑掉。整个2小时，我们只有三头大象可以喂。剩下时间傻坐在这个小小的地方看很多游客团来来往往。十分无聊。第二站一个游客陷进的地方。20美元/人自费+小费（总60美元，20分钟）、可以骑大象和给大象洗澡。不过都是游客陷阱和小费。午餐费包含在内、不过是街边一家很小的店。鸡肉冷的、干的、巨难吃。最后一站、茶厂是唯一亮点，我们其实还是很喜欢。

This was one of the most disappointing experiences I have ever had. The activity was cancelled and no one took responsibility for processing the refund. Every representative provided different information and no one seemed to know the correct procedure or whom to contact. My interaction with the tour operator was equally unpleasant. The members were rude, unhelpful and unprofessional during the call. I would strongly advise others against booking this activity through this platform.

Klook delivered this trip through Kandy Budget Taxi. We visited Pinnawala Elephant Orphanage, a tea factory, a spice and herbs garden and the Peradeniya Botanical Gardens with Dileep. He was really friendly and helpful, answering all our questions, and drove well in a clean car. The places we visited were really interesting, especially the elephants and the gardens, and Dileep made visiting them really easy. There was a mix up with the booking by the local company at the start of the day. We tried to contact the local operator and couldn’t get hold of them initially, and couldn’t get hold of anyone from Klook either. We eventually got hold of the local agent who advised there was a mix up with the booking, and she had mistakenly thought it was the following day. She was able to arrange for a driver to come pick us up at short notice, but it meant we commenced the tour over an hour and a half later, meaning we were sitting around in the hotel lobby for this time. Klook customer service finally responded 4 days later, which was disappointing. I understand Klook have a high volume of emails but there should be a mechanism to provide more instantaneous customer support to those who need urgent assistance. They advertise 24/7 support but this was not my experience. We were left to sort this issue out for ourselves, which we would not have been able to do if it was not for the generosity and assistance of our hotel owner. Klook, our agent, provided no support. As compensation they offered 500 Klook credits which has a cash value of around £5 when booking another trip with them, which was more insulting that compensatory to be honest. Despite the bad start, Dileep really made up for this. At the end of the day he even took a slight detour for us as we wanted to visit a Buddha on top of the hill. We would definitely recommend him as a driver for a tour like this, but Klook’s customer service is questionable.