Four Points by Sheraton Josun, Seoul Myeongdong

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I enjoyed the convenience of the location overall

They have water dispenser on each floor and staff are friendly

Best value hotel

Staff were very helpful, they can hold luggage before check in which is very convenient.

We stayed two separate stays, one for2 nights, left; then the second stay for 1 night. The first 2 nights we were on the 13th floor and it was spotless, clean, no complaints. The second stay, we were on the 8th floor and cleanliness brought my review to 4 from 5 stars. There were red spots on the shower that could be blood that I had to wipe off. The mirror had splatters. Not as clean as the 13th floor room. Disappointing. But staff were great and very helpful. Location great. I would stay again. Thank you.

Clean room and accessible to everything

Room was clean, sink drains slow, there are flys flying around all the time so somehow it is coming into the unit. Buffet was decent, but pricey for what you get. Laundry was expensive $5000won to wash and then $5000 won to dry, $1000 won to buy laundry soap for a single load, and the washers are very small. We had to split into 2 loads of laundry for our stay for family of 4. Cost $22 cad. Walking distance to the shopping strip. Free water and ice refill on the floor which was nice. Cleaning lady was pleasant. Overall not worth the price in this range. $500,000 won per night for family room of 4. We also stayed at a different hotel on this trip which is much nicer, modern/hip and better amenities for the same price that is next to the shopping strip.

As per our previous stays, we found the staff to be very attentive, friendly and professional.

Disappointing end to our stay. After checking out, I realised one of my bags was missing when collecting our luggage from reception. I asked whether it might have been left in the room. Staff told me only a t-shirt had been found. Instead of immediately checking lost and found, staff reviewed the CCTV to demonstrate we had not left the bag in reception. When I raised the possibility that the bag had been taken from my room and mentioned I would be seeking compensation, the bag “appeared” in their lost items storage — apparently it had been in the room all along, despite my earlier question being dismissed. The issue isn’t the mistake. It’s that we were treated with suspicion and made to feel like we were fabricating a complaint, rather than first checking lost and found. The bag was eventually returned, but the experience left a poor impression. Front desk didn’t even apologise. I would expect more transparency and basic courtesy from front desk and housekeeping when a guest reports a missing item.

The staff were wonderful - friendly, professional and nothing was too much trouble for them. Ella on reception was exceptional and ensured our special requests were met which made our stay perfect. Dean on reception was also very helpful, as were all the breakfast time restaurant staff - unfortunately I didn’t get their names. This is our 2nd stay at this hotel and we liked it so much we’re coming back in a few days time. Thank you Four Points by Sheraton Josun Seoul. Look forward to staying work you again in a few days time.