Hotel Baia di Puolo

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Terrible experience overall. As a solo female traveler, I felt like a second-class guest. The staff were generally disrespectful, impatient, and unhelpful. Very few employees spoke English, and communication was extremely difficult throughout my stay. The worst experience happened at a restaurant where I planned to have dinner. Due to a misunderstanding with my order, a staff member apparently entered it incorrectly. An older man from the kitchen then came out carrying a huge fish and loudly insisted that I had ordered it and needed to finish it. The fish was the size of my arm. I repeatedly explained that I was dining alone and had not ordered such a large meal, but he kept arguing. The entire restaurant was staring at me, and it was one of the most embarrassing moments I have experienced while traveling. When I refused to accept the fish, they brought me an uncooked fish fillet instead, which I did not eat. I left the restaurant feeling belittled, embarrassed, and hungry, yet I was still expected to pay the bill. The experience upset me so much that I skipped breakfast the next morning and left a day early. Beyond the restaurant incident, the staff throughout the property were rude, impatient, and unwilling to explain things. Accessing the hotel was also difficult, requiring a strenuous 30-minute walk over steep hills. In addition, the room was not properly cleaned, and the bathroom had an unpleasant odor. I do not recommend this hotel to anyone.

Great people super helpful great location and the hotel super and very convenient Definitely lll give 10/10

Overall, we had a pleasant stay at this hotel. The property was clean, well-maintained, and the staff was friendly. The room itself was comfortable, although the beds were a bit firmer than my personal preference. One downside was the view from our room, which looked directly into another room that was very close by, limiting privacy and scenery. Additionally, there was a vent located near our room that emitted an unpleasant odor- thankfully we didn’t smell it in the room- but it detracted from the overall experience. Despite these issues, the hotel was nice overall, and we enjoyed our stay.

Great location!!!

From the location to the room, everything was amazing. The staff were incredibly helpful. We will be back!

This hotel is a hidden gem. We were a little concerned when we got to the parking lot and found that we needed to be transported by golf cart to the hotel. It was a steep ride but so much fun. The cove where the hotel is offers spectacular views with plenty of restaurants and beach. Our hotel room was waterfront and just a dream view from our huge balcony. Getting into town was a short golf cart ride to the bus stop and quick ride to the Main Street in Sorrento for shopping, restaurants and ferry. Highly recommend.

The beach was beautiful and I am so glad we paid a bit more for the balcony room. The view was gorgeous. The hotel is farther from Sorrento than I thought (my bad) and there are about 4 restaurants to choose from unless you go into town. The restaurant associated with the hotel that provides breakfast is very good and there is a delicious paid dinner option.

amazing property, great view. Breakfast and dinner options are fantastic. the shuttle to the bus stop is great. Super helpful staff. Will be back

This property was such a great choice for our stay. It was clean safe fun and not to mention beautiful. Staff was amazing. Antonio the golf cart driver was so skilled and got us to our taxi right on time, it was a blast. Can’t wait to come back!

The beach view was gorgeous and having a private beach was awesome. It was easy to get in and out of Sorrento main hub and being right by the water at an affordable price can’t be beat.