Moxy Lisbon City

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We had a nice stay at Moxy Lisbon. The hotel is very clean, and as always with Moxy, the experience is fun and welcoming. That said, compared with other Moxy hotels we’ve stayed at before, this one felt a little less impressive in terms of design and overall space. The pool is a great amenity, especially for families, but there are only a few chairs available and the pool area feels quite limited in size, so it can get crowded quickly. The breakfast was good overall, but we had an issue with the kids’ breakfast policy. The staff initially told us that children below 12 eat free and would not include our 12-year-old. As Marriott Bonvoy members, we know the policy applies to children 12 and under, not only under 12. We had to look up the policy and show it to the staff before it was accepted. This seemed to be a misunderstanding from one team member, as the rest of the staff were extremely helpful and accommodating. A great nice touch is the two complimentary drinks offered at check-in. The team was friendly, smiling, and always in a good mood, which made the stay enjoyable. The location is excellent. It’s not in the middle of the old town, but it’s a great family-friendly area with easy access to what you need. Overall, a good stay with a few areas that could be improved.

Didn’t get breakfast at all. Coming from traditional hotels to this it is a bit different. Have to get used to it. One the check in was fine the person had a great personality. The people at the bar were nice.

Good location. Easy check in and checkout. Great vibe and family friendly.

This hotel is good for families, staff very friendly, good breakfast and nice touch with welcoming drinks.

Excellent hotel, great location, super friendly staff. Totally recommend!!

This hotel was great. The staff is very helpful. The pool is a bit narrow but if you just want to cool down it is great. We found the location to be convenient. Overall a great stay here.

Great experience

The room was clean and we loved the rooftop pool, we used it a lot in the hot weather and the bar service was great. Very helpful and friendly staff! Location was a little out of the centre but can walk easily and worth it for the pool.

We had a nice 4 night stay. Pros: quiet, comfy bed, good aircon, and nice staff. Cons: the pool has zero shade, and they don't give you pool towels; and the room is very basic (no fridge, for example). We booked for the pool and were super disappointed by it. We spent about 15 minutes out there before the sun became unbearable. A few umbrellas would make a world of difference.

Room facilities could have been better, no drinks making or kettle