Hard Rock Hotel Penang

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【Kids’ Water Play Area Rectification Works from 03 – 09 May 2026】

The hotel will undertake essential safety rectification work on the kids’ water play flooring from 03 – 09 May 2026. During this period, the kids’ water play area including the slides will be temporarily closed.

To keep the fun going, the swimming pool will remain open as usual while our Vibe Team keeps you entertained with exciting activities throughout the day. The kids’ water play area and slides will reopen on 10 May 2026.

【Arrival & Front Desk Information】

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's Kids Club is open only to children ages 4-12 years old.

Deposit Policy

A security deposit of RM200 per room per night for incidentals is collected at check-in and refunded after check-out if no charges apply. Release of funds for credit card holds may take several business days depending on the issuing bank.

Renovation : Please be advised that Hard Rock Hotel Penang will be undertaking Phase 1 of our scheduled renovation works for selected rooms and the Rock Royalty Lounge from 30 March 2026 until November 2026. During this period, the hotel will continue to operate as usual with the remaining rooms available for booking. Alternative arrangements will be provided in lieu of the club lounge benefits. Hotel facilities including restaurants, swimming pool and gym will remain fully operational. Please note that noise disruption will be limited to 10am until 6pm daily.