Bartley Lodge Hotel

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I have a mixed review of the Bartley Lodge. It is on beautiful grounds and was one of the few hotels in the area with a (small) pool. We arrived early, and even though our room wasn't ready, they let us walk the grounds and use the pool, which was amazing. Our room was incredibly hot (granted it was during a heatwave, but our room was hotter than the hallway or anywhere else in the hotel). There was an A.C. unit in the room, but it was broken. The other complaint was about the toilet, which was very touchy about flushing. We called down to the front desk 3 times before someone came up to look at it. This employee was able to get it to flush, but mentioned that he gets complaints about the toilet often. We were only able to get it to flush occasionally and joked that you had to have the magic touch. The swimming pool was a lifesaver as was the grounds and gardens. It is a beautiful hotel, and we had good and not so good service there, so it definitely is a mixed review. I would probably recommend it with a few stipulations.

The rooms were so hot couldn’t be helped in this heat but couldn’t sleep art all , gave us a fan but it wasn’t much good , breakfast was ok but on the first morning run out of orange juice and coffee machine wasn’t working that well . On the Saturday there was a wedding party music was loud into the night nobody told us in advance

Excellent location and lovely gardens! We really enjoyed our stay. Unfortunately there was no air conditioning in the room and as we’re experiencing a heatwave it was incredibly uncomfortable in a family room with 4 people in it! I called reception and they told he it had been broken for a long time. I know it’s an old hotel but this really should be a priority especially as we’re now in summer

We booked this last minute due to terrible service from another nearby hotel. The staff were very helpful, attentive and friendly. We had the cosy double room which is very cosy but it suited what we needed. It had a lovely view of the gardens. The only negatives for the stay was the light above the sink (which is in the room itself) didn't work and unfortunately the second night the dogs at the nearby farm were barking all night (this obviously isnt the hotels fault) other than that we had a great stay and would definitely go back.

The hotel and grounds were lovely, cosy lounges, comfortable rooms, food good, staff helpful and friendly. The bathroom in our room needed some attention, the bath was blocked, water took a long time to drain away. Swimming pool was cold and needed a touch up of paint. Overall we had a lovely stay and nothing was too much problem for any staff.

First time on my own and staff was very kind Beautiful place will come back.

All good

Great

Great location for exploring New Forest area. Family friendly. Staff were nowhere to be seen during dining hours and while we were walking around the hotel during our stay? Service was poor during our meals. The building is beautiful but could use a major uplift in the form of fresh paint - all doors were dirty and scuffed. And all the furniture was well past its used by date, couches and chairs all lol tired and we’re sinking. Some money could be spent on making the interior match the exterior as it’s so beautiful!

Was informed i needed to book breakfast for a family of four to ensure they had enough and went down at 945 to find out they had run out of things we wanted, so had to check out with breakfast and find somewhere else. Not ideal.