Koh Tao Relax Freedom Beach Resort

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We had amazing views and I would say best room on complex in my opinion. I loved it that much I ask to stay longer but they was fully booked snorkelling was really good . There an issue with litter in the sea which hotel do address but it’s a never ending job for them .

First of all, the property is not accessible. There is a big hill separating it from all of the restaurants and shops so you have to taxi everywhere or hike up a mountain. Also the hotel staff seemed like they had no idea what’s going on. Every question I asked them was met with I don’t know or no response. For example, the air conditioning broke and I called the hotel five times and no one every picked up. Also the door was locked with a padlock. Moreover, a strange man left his sweaty t shirt in our room???? Again tried to call the hotel to address it but there was no response. An extremely inappropriate situation. The sheets were stained and never changed. Would never stay here again or recommend it to anybody.

Villas were well maintained. Food was good. View was lovely from the patio. The whole resort was well maintained. Access to Taatoh private beach and Freedom Beach (50 baht to visit if not staying at the resort). Staff was friendly. Stayed here 9 nights and would return. Scooter rental available onsite - likely to get charged for minor scrapes and dings upon return. The cash deposit (chose this instead of leaving passport with them) was 7000 baht and got maybe 1000 baht back.

The Manager at this property should be fired. I arrived at the pier and was picked up with a sign with my name on it. At check in I gave them my passport. They took me and another family with a child to room 002. There were 2 rooms with a shared deck. I thought this was strange because I booked a deluxe room and the photos on Expedia showed a private deck. I went to lobby and told her I think I’m in the wrong room. She yelled at me! No you booked a family room. I said no I did not, she said yes you did. I said I want to be moved. She said no I cannot the hotel is full and the entire island is full. I went and spoke with her every morning and she refused to move me. On the morning of my last day after being there 4 nights I went on the website and looked at the pictures of all the rooms. The room I was in 002 was The family room. The 2 rooms were together as the family room. So they put me in someone else’s room and sold my deluxe room to someone else. Not only did they screw me but they screwed the family that was supposed to have the entire place to themselves. I went to desk she yelled at me what is wrong now you here so early, it was 7am. I told her that I new I was sharing the family’s room and told her I was leaving and I wanted a full refund! She said I did not know you were a American? Anyway I got a refund and left, Beware. She did not refund me the money Expedia earned so that’s something I have to deal with next! Unbelievable

Perfect, beautiful location away from the busy area of Sairee but easy to reach via taxi. We can’t wait to return!

You really feel relaxed at Relax Freedom beach! Helpful and friendly service, lovely bungalows with gorgeous view to Freedom beach side!

Rooms need some updating, but liked it’s beach and how quiet it is at night

Great breakfast buffet as well as transport to and from boat was included. Staff super helpful and coordinated day trips. Rooms clean and comfortable with air conditioning. Beaches awesome with bars and restaurants. Highly recommend. We stayed in 8 locations during our Thailand travel. My 10 year old son voted this is top place!

The most beautiful location. I was upgraded on arrival to a beachfront villa and the views were spectacular. A tranquil paradise, this is the perfect place to relax and unwind whilst still being able to walk to some busier bars and dive shops. The staff were beyond friendly and made me feel so welcome throughout my stay.

Beyond expectations