White House Hotel London

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The shower wouldn’t drain. I reported it and no one showed up. The room was hotter than the 7th circle of hell so we asked for another fan. They didn’t have any. The fan that was mounted on the wall, was covered in dust so bad that it blew all over the room when it was turned on.

I recently stayed at The White House Hotel in London for one night. Considering the price, it was reasonable value for a short stay, and the gentleman who greeted us on arrival was welcoming and friendly. As I use crutches to walk, he kindly changed our room so it would be closer to the dining room, which I appreciated. However, I wasn’t informed that the dining room was located downstairs. As there is no lift, this meant I had to use the stairs to access breakfast, which was difficult and is something that should be made clear to guests with mobility needs. Although the booking was for two people, the room felt more suited to a single occupant. There was very limited space, making it quite cramped for two guests. The room itself was very dated, and unfortunately the bathroom was not as clean as I would expect from a hotel. The breakfast area, located in the basement, also appeared tired, with the carpet lifting on the stairs leading down. The buffet breakfast was quite limited, felt rather old-fashioned, and the dining area did not appear as clean as it should have been. Overall, for the price and a one-night stay, the hotel was acceptable. However, improvements to cleanliness, maintenance, breakfast quality, and clearer communication regarding accessibility would make for a much better guest experience.

Excellent location

The room

The hotel is one of several on Sussex Gardens. A notice on the front door told us to check in at the Seymour Hotel around the corner. The reception was basic and also served as the luggage store. We had to leave our case there with no tag or receipt. When we eventually checked into the room it was clear there were no facilities at the White House: no reception or breakfast area. You had to go back to the Seymour for both. The room was clean, comfortable and reasonably well laid out but there was no handle on the inside of the bathroom. The staff were helpful but there seemed to be no staff in our building.

No air con, in this heat the room becomes far too uncomfortable. A fan that circulates warm air. Didn’t take breakfast.

Very tiny room with no a/c yet the fan worked just fine. Breakfast was minimal with cold items only. And it was always busy, hard to find a table. The staff were all very helpful and nice, a big plus. TV didn’t work the entire time we were there, but really didn’t miss it. Otherwise well located in a quiet area. Easy to get around in London.

The staff was eager to help

Parking was easy but not secure, lots of pubs and restaurants nearby. Unfortunately never stayed at the white house but was directed to the Seymour hotel 2 doors away. Room on the top floor was tiny, no lift and 61 steps with luggage for OAP's is not good. Rubbish strooned around the parking area, rats abundant. Overall disappointing.

Good location, clean, good bathroom and bed. Good value for the price