Bali Nusa Cottage

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This is the first hotel I have complained at. Our first room, the toilet was leaking, and creating a pool of toilet water in the shower. We asked for this to be fixed, or a new room, the lady said ‘we will good clean’. We said no, this is not acceptable. She said ‘tomorrow’. The next day it was still not fixed, staff tried to tell us tomorrow again, and we can have a new room (bear in mind that morning 4 rooms were checking out that we could have had). Eventually they swapped our room with somebody else (did not tell this person the toilet water was all over the floor). Other guests said their sink was not working, another room shower was broken, another room there was blood on the sheets and mould all the way up the walls, and another the fridge was broken. Every guest we spoke to had moved rooms. The guest with mould up the wall then moved into the room with the broken toilet. Every room seemed to have a problem. I would not recommend on these grounds. Additionally, the short lady in navy blue top was SO RUDE to us!!! She told us to just check out and go to a different hotel. Kept shouting at us unnecessarily. I’ve never had such encounter! This same lady kept lying to us saying the toilet would be fixed. I spoke to the manager on the phone and he said to just check out - they had no intention of fixing the problems, they just love guests around. The 2 gentlemen staff were very polite and tried to help us with the problem. One of them got us on the phone to the manager.

Wonderful staff and nice accommodations. Scooter rental was provided and very convenient. Thank you!

We really enjoyed our stay here. The staff are so lovely and helpful Our room was spacious and clean and good value for money. The bathroom is a wet room and rather worn but very clean. There’s not much hot water but that’s common on Nusa Lembongan. Room had aircon and a good fridge with little freezer. Pool was lovely and clean and nice and refreshing. Area around the pool is very nicely manicured and we always found loungers available Breakfast was included. It’s basic but enough - eggs on toast with juice and coffee The accommodation is a short walk to Mushroom Beach where we enjoyed many a swim. Even saw dolphins frolicking in the water! Theres a minimart/restaurant across the road and a spa next door. Also walking distance to many restaurants and shops Would happily stay again. Very good budget option accommodation

This is basic, cheap accommodation. I think our room was the cheapest they offer being the older garden bungalow style room. The room was very well presented with a large double bed which had the advantage of a mosquito net. There was also a nice little sofa in the room. On the terrace area outside there were 2 chairs and a table. The hotel has a lovely swimming pool, with sun loungers. It also offers a basic breakfast which is well worth the money, we paid about £1pp. Do not though expect a perfect room with everything working remember you are in a poor environment and not paying much nightly (our room cost about £18pn for 2 including breakfast). We had lots of lightbulbs that didn’t work, making reading at night a problem. Our safe needed new batteries but non appeared during our stay but we did feel the area was safe. Towels are not changed automatically but they are happy to change them if you ask. We had a problem with the water flow to the shower. The water flow was just enough to have a cold(ish) shower but not enough for me to wash my shoulder length hair. This took a while to be fixed as the owner does not speak very good English and I think there was a communication problem. Once fixed the shower was fine and hot too. If you expect luxury accommodation this place is not for you but if you like an authentic Indonesian stay and to support a local family I would recommend staying here.

Welcome was great. Very open to our needs . Clean and hot pool . Water from bathroom sink was absent.

I did not stay there even a night I am charged for full 7 nights. I had raised. A ticket to be resolved. Horrible property it had rust and unclean places in bathroom and was extremely unsafe for me and my family. This property should not be listed for anyone to stay. I will be making. Compliant in health and safety grounds with ombudsman soon. I have documented and taken videos and pictures of this place.

really enjoyed our time with this lovely family

Room was clean and modern. Beautiful sparkling pool. Close to Mushroom Bay beach and nice restaurants. Staff were very helpful and friendly

Close to beach, nice hotel although shower was cold

After having a terrible stay at a previous hostel I was very happy to arrive at this hotel. The room was lovely as was the pool. The view wasn't great as many new places are being built. A 5 minute walk brings you to a lovely beach with nice resturants including a stunning view. It's a shame that everywhere closes at 11. But if you want a nice relaxing time then this does the job.