Sugar Beach Mauritius

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Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc

One of the best hotels I have ever stayed at with the best and kindest service I have ever received

Food quality and variety superb. Hygiene paramount floors tables counters cleaned after every meal seating ! Nicely appointed grounds and facilities .. great location and the beach front gets top billing. Front desk to servers waiters chefs just amazing . Thank you we will return

Fantastic hotel, book Premium Suite for family of four. Second time with this hotel chain in Flic en Flac and would not hesitate to return. Fabulous beach, pool, rooms and sunsets!

A wonderful hotel with fabulous staff - would 100% recommend this hotel especially a beachfront room.

The resort is beautiful, all of the rooms are great and cleaned multiple times a day. Facilities on site were plentiful: free water sport activities, extra priced day tours, etc. The 3 restaurants at Sugar Beach served amazing food and the also available 2 restaurants at sister hotel La Pirogue down the beach were great too. 10/10 for a holiday and resort, we loved the location, staff & everything.

Excellent property and service

From check in to the first night, the rating was 0/10. There was an issue with the room assigned to us and were told by a member of staff , that is your room. When the night manager was made aware of the problem, he started the ball rolling to provide an alternate room. Next morning, I was impressed that both the manager and assistant manager, took charge of the problem and relocated us to a different upgraded room. From then on it was 10/10. Room was clean, spacious, grounds very well maintained, breakfast and dinner buffets offered plenty of varied dishes. Well kept swimming pools, including an adult only one. Plenty of non motorised water equipment and an added bonus is that they offer free boat trips to a great snorkelling area, as well as free glass bottom boat trips. Dining and housekeeping staff all very friendly but special thanks to Vu, Vishay, and Stephan in conjunction with the Manager for making it such a enjoyable stay.

Nice hotel on the beach! 2 pools (one for adults only which is great as the hotel is very family oriented)

The hotel overal is beautiful. The food and amenities were amazing as well. The staff who help with luggage and the front desk were very helpful and stopped at nothing to ensure you had the best stay. The waiters in the restaurants however need more training. They take a very longtime to bring drinks or off any help often bringing the wrong order. This would not have been an issue if it were once or twice. But it was all the time at all the restaurants. Often no one ever comes to your table to see what you want to order. But everything else was amazing.