Pan Pacific Beijing

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Very clean room. Very helpful staff. Good breakfast - would stay again.

clean room, good breakfast verity, close to main shopping streets. wifi was not great. special thank you to Jack and Joey. we were having major problems with connectivity to the internet and they were very kind helping us to book tours, taxis etc

Firstly, I was booking non smoking room but it was smoking smell in the room while I checked room 1218, although I have double check with the staff before checking in. I talked about the issue to the front desk then asking me to move to 1607 ( non smoking room) on the second day. I have spent time to move this 1607 by myself. Finally, this room was ok. Secondly, regarding swimming pool, they asked the guest to purchase their swimming cap to swimming, guest cannot swimming without swimming cap. But no any notice to let us know while we booked the room regarding swimming cap. It was unreasonable request to the guest. We already spent decent money for staying this hotel, their services value must match their fees. Plus, the swimming pool is a third party operating not belongs pan pacific hotel Beijing. If we know this before, we would not book this kind of hotel. Should be clearly to the agreement otherwise will be deem breach agreement.Overall, the stay for this time was ok only. I hope that they can apologize for this unexpected experience. Thank you!

Excellent staff service. The beds are comfortable. The room is very clean.

Conveniently located hotel with good bones, but just no longer a five star hotel. The hotel is worn; draperies were sticky and in need of cleaning or replacement. Windows had smudges from other people’s noses and foreheads. The shower floor had grime and mildew. Employees kicked food dropped on floor under the food cabinets. Men’s locker room had at least 30 used towels on the floor. We recently stayed at the Four Seasons, which is a whole different caliber of hotel. Pan pacific is not there. We were surprised Pan Pacific doesn’t inspect more often and train better. Surely this isn’t Pan Pacific’s desired level of quality. Having said all that it was a decent stay, just not 5-star.

The Pan Pacific Beijing is located at a quiet cosy neighbourhood and easily accessible to The Joy City mall nextdoor, where most retail shops and F&B outlets which you need, are represented. Highly recommended for both business and family travels. Will revisit again when in Beijing next.

None

Great location

Great hotel

Nice staff, very clean, good location