Novotel Toronto North York

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Front desk staff gave incorrect info re parking and use of TTC AC didn’t work and was not repaired during stay Check in line ups for over an hour

Staff 10/10. Cleanliness 9/10. Horrible King Bed 0/10. Horrible Pillows 0/10. Save your money and stay literally anywhere else. 100% will not be returning.

EV chargers were convenient. Also the subway in the basement of the garage.

Staff are super friendly and helpful! Hotel Location was great but the room we had was certainly not worth the money they charged. Very disappointed with the room! I cannot say enough good about the staff they were fantastic.

Check in took over an hour. Our room cost was $500 as they they knew it would be a busy weekend so they charge more but don’t staff accordingly.

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The check-in experience needs revising. The hotel is a popular location due to its proximity to Rogers Stadium. Check in starts at 3:00pm. We arrived at 3:30 and came upon a winding line up of people in the lobby with only three hotel staff doing check-ins. We waited approximately 1.5 hours to get checked in. I had two rooms reserved and only one was ready. The kind gentleman told me he would call me in 40 minutes to alert that the second room is ready. 45 minutes later I had to call reception and ask if the room was ready. They said it was and told me I would have to come back to reception and get in line again to get the room keys. Needless to say, I was quite frustrated about the process. I went back to reception and got the room keys from the same gentleman who checked us in the first time. He told me that he and his co-workers had been standing at the desk since 11:00 am. The three of them had checked out 150 guests and were now checking in another 150 guests. By now it was almost 5:00 pm and there was still a long line of people to be checked-in. The gentlemen apologized for the delays and gifted us with two complimentary breakfasts for the next day. My suggestion is to have sufficient staff on hand for check-in/check-out when there are big concerts/events happening.Take advantage of modern technology and give your staff tablets so they can approach the line of people and check them in on the spot. Hire more cleaning staff too, so the rooms are ready.

1 hour line up to check in . Not ok

I highly recommend this hotel, the staff were great and rooms were very clean!

I would not recommend breakfast at the hotel. It was a standard hotel breakfast ( powdered eggs ect) and it was 108 for 4 adults. Let’s just say we did not eat 108 worth food because it was awful. They do have an à la carte message where you can order off a menu. My sister-in-law was going to order the avocado toast off the menu which was $16. She asked for a poached egg and he said it would cost $30. He said it’s better if you just have the continental breakfast. Go eat some where else