Kimpton Hotel Palomar Los Angeles Beverly Hills by IHG

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it was nice location and friendly atmosphere

This was by far not one of by far THE WORST hotel I’ve ever stayed in. The staff was unfriendly, the parking gate never worked we were stuck for a long time and no way to get out. Valet was awful. I would give it a 0/10.

Our children ages are 7 and 8 so the game room was awesome! The had an area that they could have their meal without disturbing the adults. We were not to impressed with the breakfast hostess/cashier. We had waited in line and asked a question that she was not familiar with and were told we had to leave the line and go to the front desk and return. Again having to stand in line to order breakfast. Other than this, all other staff members were very professional and knowledgeable.

We had a great stay. The hotel was exceptionally clean, the staff was friendly and welcoming, and the location was excellent. We especially enjoyed the games and common areas downstairs, which added a fun touch to our stay. Having a restaurant on-site was very convenient, and the complimentary Uber rides to nearby locations were a wonderful perk. Overall, a comfortable, convenient, and enjoyable experience, we would definitely stay here again.

I wanted to stay at this property with my girlfriend because there are some events in the area that we like that are close to this hotel. My girlfriend got sick a few days before the event so we could not use the reservation. We asked Expedia if we could move the date and we were shown a "move penalty" fee of almost more than the price of just booking another hotel room. We asked the hotel for courtesy credit, refund or even a reasonable fee to move the date as Expedia noted that the fee was based on the hotel's policy. I called and sent messages through the Expedia app. However, the hotel kept insisting we had to go through Expedia to change the booking and did not accommodate us when Expedia's site specifically states that this fee is based on the hotel's policy. An established 4 star hotel has the capability to credit/refund you as a courtesy–– it's their hotel–– and I can easily see through this punting of responsibility. As a result we are out almost quite a bit of money. I wouldn't normally mind if it was just a few bucks but this room rate was already artificially hiked up because of the World Cup and it is too steep to say nothing. It doesn't matter how nice your hotel room is. If you treat your customers this way in hospitality it's disrespectful and cold. I would not book this property again unless I absolutely need to and I don't recommend other people book this property unless you pay for a really good insurance.

Would stay again.

Everything about the hotel was excellent. Location is adjacent to everything in Westwood, including the UCLA campus. The rooms were bright, clean and comfortable. We plan to stay there every time we visit Los Angeles.

Definitely this will be my new go to hotel when visiting our son who attends UCLA. It was a quick walk to Westwood Village(where he lives), and not far from campus. The hotel is on a ‘busier road” but you still can walk places. We felt safe. The staff were wonderful, and we were upgraded to 11th floor quieter room(not overlooking the street.) it also was our anniversary and they sent complimentary dessert up to the room with a card. Happy Hour at the hotel was great, and comp wine from 5-6. Also, the outside pool and fire pit aware was really nice to sit outside

The place has a br

Liked the property. It needs an update but still lovely, clean, good service and can walk to a few restaurants.