Hotel Atlântico Tower - SOFT OPENING

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This is the worst hotel I've even been to (and I do travel a lot). Breakfast was OK and the staff was friendly, but the property is extremely old, dirty, smelly and in horrible condition. The surroundings are just like the hotel, plus a lot of beggars and pick pockets (you should totally avoid staying in the downtown area of Rio).

Main door to unit's closing mechanism in disrepair. Room lock safe had pieces of wall missing around it. Makeshift repairs. Not much in the way of making you feel safe/secure.

It’s very ugly

Good place e to say regarding price and location. The staff were extremely friendly and the bed was super comfortable. The hotel was very clean. The bathroom sink faucet and the toilet appeared ready to be updated.

3 min. walk to tram. Helpful and obliging staff. Clean hotel. Renovated room. Tile floors in hall and thin walls meant a rather noisy stay but staff expressed genuine concern and were very accommodating. Supermarket and self-serve laundry at considerable distance.

Nice hotel

Good

My experience at Hotel Atlântico Tower was very disappointing, especially during check-out. I had a night flight and asked if I could wait in the lobby or use some of the facilities after checking out, as I had a long wait ahead. I wasn't even asking for a room — just somewhere to stay comfortably while I was still a guest in the country. I was also willing to consume something inside the hotel (food, drinks, etc.). Despite this, the staff were completely unhelpful and even rude in their tone. They didn’t offer any support or alternatives and made it very clear I wasn’t welcome to stay. To make things worse, they charged me to store my suitcase — something that many hotels offer as a courtesy. Their customer service was seriously lacking, and they didn’t seem to know how to handle simple guest requests. Also, during my stay, I had asked for my room to be cleaned, but when I came back later, it was exactly as I had left it — dirty and untouched. No explanation, no adjustment, nothing. It felt like they simply didn’t care about guest comfort at all. This was the last hotel I stayed at in Rio de Janeiro, and unfortunately, it left a very bad impression just before leaving the country. For the price they charge, I expected much better service and a more professional attitude. I do not recommend Hotel Atlântico Tower, and I really hope they improve their customer service and basic hospitality standards.

Internet did not work in the room but that was the only problem

I arrived late at night. Everyone was nice, and most of the staff could speak Spanish and English in addition to their native Portuguese. The rooms were clean and comfortable. The place looked a little old, but that’s not a bad thing to me because, as I said, they were clean and comfortable. I’ll stay there in a future visit to Rio.