4G WiFi Delivery for the Philippines
Product details
Upload/Download Speed 50mbps/150mbps
Max. No. of Connected Devices 5 devices
Battery Life 16 hours
Coverage area The Whole Philippines
Traffic Flow Limit 4G unlimited data or 1GB per day
Provided by Big Sky Nation Inc./Skyroam
About this product
Additional Information:
- Day charges are calculated inclusively. For example, if you pick up the device on a Thursday and return it on a Monday, you will be charged for 5 days of usage
- You will be charged for the days that you are in possession of the WiFi device, whether or not you are using the service
- This particular service is only provided for the Philippines, with device pick up and drop off at your hotel
- WiFi devices are generally available. In the rare event that it has been booked out, you will be notified at least 1 day in advance by email
International Fair Usage Policy
- 4G WiFi (Unlimited) Fair Use Policy: If the 500MB daily data limit has been reached, the speed will be capped at 3G
- Under the Fair Usage Policy, users who deal with large amounts of data in a short period of time might, without prior notice, have their data use limited or throttled at the discretion of the telecommunications company of the country of destination
- Please refrain from watching videos for a long time or from using a huge amount of data in a short period of time
- Operator will in no way be responsible or liable for the incurred data limit as per above, and you will still be charged with the appropriate fees during your rental period
Additional Charges:
Security Deposit
- 4G Pocket WiFi: PHP2,000
Other Fees
- In case of loss, you must pay the following additional charges:
- 4G Pocket WiFi: PHP5,000
- USB cord: PHP300
- Case: PHP500
- Manual: PHP50
Delivery and Return Information:
- Please indicate your address at check out. The WiFi device will be delivered to your preferred delivery location, our courier will contact you to coordinate the pick up and return
- The WiFi device will be picked up from your preferred return address on your last day of use
Delivery Procedure
- Delivery time: 9:00am-3:00pm, daily
- Simply select your required number of days when booking. If you decide to keep the device longer, you can pay for extra days upon return
- Present your voucher when you pick up the device
- Please note: You will be asked to leave a security deposit. The amount will be refunded once you return the device
Return Procedure
- Return time: 9:00am-3:00pm, daily
- Return the device to the courier
- Receive your deposit refund
- Pay for any additional days used
- In case of late return, lost or damaged device without insurance, charges will be deducted from the deposit, if the deposit is insufficient, an extra charge will be required
Activation Procedure:
- To activate the WiFi device, press and hold the 'Power' button for 3 seconds until all 3 indicator lights will flash green
- The indicator will light up in succession as the hotspot connects to a local network
- When not in use, the device should be switched off
- Press and hold the 'Power' button for 3 seconds until all lights go off
Contact us
Reviews
Worst experience ever. Prior to traveling I had to talk to the WiFi rental about confirmation for pick up and drop off. Emailing them was hard, they never answered my questions directly. Not to mention day before my trip never did I get a clear confirmation on where to return the device. I had it set to be returned to my hotel. Gave them the address and everything. However, the lady from where I picked up the device (at the airport) told me to return it back to the airport regardless of what it says on my confirmation paper on klook. Make sure to allow some time when you arrive to the airport to find the location of pick up and drop off because I almost was late to for my flight home trying to return it. I ended up having to go outside the airport to drop off the device and go through security again. Mind you none of the staff at the airport had a clue where to return it as they gave me different answers. Back tracking. Arriving to the airport, the pick up location was kind of sketchy. It was just a booth right outside after gathering your luggages. There were no signs indicating Klook pick up. The booth was sponsored by another airline and it did not indicate other WiFi pick ups. Chanced it anyways and lady said I could pick up WiFi there. Gave her my klook information,then the lady started asking to take pictures of my passport and ID on her phone. Which I did not feel comfortable with. Told her I will give her my ID. She then stated she needed 2 forms of identification. I kept telling her I don’t feel comfortable giving my passport because she wanted to pictures of them. I ended up handing her my boarding ticket. She took pictures of my boarding pass and ID and sent them to her “boss” on a messaging app. I have rented before in Tokyo and Osaka and never did they ask for any identification or take pictures of them, they just always scanned the klook code. Worst of all, the internet was not reliable. It was very slow and it would go in and out of our devices. It also would kick one person out when the other device is using the WiFi. I don’t think I will rent from this company again. I just hope that my information was deleted from their phone.
Thank you for leaving this review and we take your feedback extremely seriously. We're sorry to hear you had a hard time returning the device. Your comments regarding the drop-off location have been noted and passed to the local operator for further improvements. Your understanding will be much appreciated.