Balapitiya River Safari and Nature Tour from Colombo

If you book this tour after staying at the Hilton Colombo, the guide will contact you the night before the tour and inform you that it will take an extra 2 hours for transportation and that you will be charged an additional $80 on top of the tour fee. I wasn't satisfied and canceled via chat. A day that should have been spent sightseeing was wasted. The fact that you can book for areas that aren't covered is a terrible flaw in the Klook system.

Trip was good, so was the activities. There was a confusion with the timing. Local contact was unresponsive.

The overall situation was satisfactory. The driver was on time but there was no introduction along the way. The English communication was not as good as expected. The departure time after the report was 2 hours earlier than the time we saw at the beginning. . But adding more money to an attraction is worthwhile.

It was a good natural experience in madu river safari and sea turtle egg hatching. The lady tour guide was very passionate to introduce us about Sri Lanka’s culture and every landmark. Furthermore, she also brought us to experience the local breakfast and authentic Sri Lankan lunch.

The trip we took was well planned. The driver was on time. The driver Mr Shanta Kumar was knowledgeable, courteous,gracious and patient. He was a great driver who took pride in his work and his car was super neat and clean. We were a little late, so our Nadu river trip was in the blazing midday sun and that's really not recommended for anyone. Overall Ms Shantala our tour operator was also very kind and understanding. Thank you Klook. It was smooth, seamless and a very good experience overall. Though there might be a bug in your system. Because when we were trying to book for Galle it refused to book for 3. It was either 2 or 4/5. Strange. But that maybe software issues which you may need to set right. And oh yes, you could reduce the price on your trips a wee bit and it'd be more affordable. Thanks once again to Klook, Shantala and Shanta Kumar for enhancing our experience. Regards Renuka Mani

It was a nice experience.Though the driver arrived a little late they compensated the time.All the activities are given as mentioned in the litenary.it was very good.Thank you Klook.

It was an amazing experience booking the activity through klook. Everything was on time right from pick up to drop. Had an amazing experience.... 😊

Good arrangement and good driver

River Safari was average but Turtle Hatchery was very nice experience to have!

I am very disspointed at how this was organised. There was no communication prior to the tour. We then waited 1.5 hours at the pick up point and no one came. This was hugely frustrating as we are only here for a few days and it was planned to be our day out! I then complained online (there is no phone number, the switch board number didn’t work). The next day I get a missed call and text saying our driver is at the pick up point. A day wrong and a different time to the stated time. Communication was just shocking and very frustrating. I am still waiting for a full refund. Jess