Q: Do I have to enter the park on the date I selected when make the booking?
A: The passes are considered open tickets, you may enter the park on any day before the expiration date written on the pass
Q: Do I need to choose either Disneyland or Disneysea when I make the booking?
A: No, you do not need to make a choice at booking. Once you receive the ticket, you can enter either Disneyland or Disneysea with the pass.
Q: If I already purchased the 1 day pass, can I upgrade to the 2 day pass? (Is it possible to change to a different type of pass after booking?)
A: Yes, you can make changes to your pass in person at either Disneyland or DisneySea. Changes are subject to the following terms:
- Changes to a pass’s validity date, type, age, category, or physical card image will incur a small handling fee
- Reducing the number of days on a multi-day pass will incur handling fee, but you will be refunded the difference in the number of days. The handling fee is variable and subject to terms and conditions set by Tokyo Disney.
- Upgrading a pass to a multi-day pass or adding additional days will not incur a handling fee. You will only be charged the price difference between the upgraded pass and your current pass.
Q: Can I get the physical Disney pass to keep as a souvenir? Can I choose which physical Disney pass? Mickey Mouse? Goofy? etc.
A: Yes, you can exchange your printed e-ticket for a physical pass at the Guest Relations counter. You may choose which design you want as well. Please note that a handling fee of JPY200 will apply, payable directly to the park.
Q: Can I use the Klook one day e-ticket to enter either Disneyland or Disneysea on public holidays? (Christmas, Easter, Halloween, New Years, etc.)
A: Yes, the e-ticket is valid for public holidays
Q: How can I get the Disneyland Fast Pass?
A: The Disneyland FASTPASS system allows you to minimize waiting times at popular attractions in the park. To obtain the FASTPASS, simply visit the attraction inside the park and scan your passport ticket at the FASTPASS machines to receive a FASTPASS ticket with an appointment time. You can enter the FASTPASS lane of the attraction during the time printed on the ticket to enjoy reduced waiting times. FASTPASS tickets can only be obtained the day you enter the park. You cannot purchase FASTPASS tickets or obtain them before you enter the park.
Q: Can I purchase a senior ticket?
A: We do not offer the senior ticket on our platform however you can purchase the discounted senior ticket in person at Disneyland Tokyo, or the official Disney website. Please note that senior tickets are only valid for guests who are 65 years old or above.