Q: Does this ticket include the admission ticket and the elevator fee for N Seoul Tower?
A: Yes.
Q: Can I cancel this ticket for a refund if I didn’t use it yet?
A: To cancel your unused ticket, please contact Klook customer service at least 2 days before your selected participation date
Q: Can I cancel just a portion of my ticket if someone in my group cannot go?
A: No. The QR code sent to you is associated to ALL the tickets on the order. If you want to cancel only 1 or a portion of the order, you will have to cancel the entire order and rebook your tickets. This ticket allows for instant same-day booking, so you can do this on the same day as your planned visit. Please note that once you use the QR code to redeem the tickets, you will NOT be eligible for a refund.
Q: Can I use the combo ticket on 2 different days? I would like to visit the observatory on one day and Hello Kitty Island another time.
A: No. The tickets must be used on the same day that you redeem them.
Q: Do I need to use the ticket on the date I selected when booking?
A: No. You can use the N Seoul Tower Ticket on any day before the expiration date written on the voucher.