Chavana Spa at The Pacific Sutera Hotel

Q: Can I cancel & refund my booking?

**Yes.** You can request to cancel & refund your booking as long as your request is submitted **more than 24 hours** from your participation date. **No refunds will be provided** for cancellation requests made **less than 24 hours** from the activity date. For more information on how to request a refund, please refer to [this article](https://www.klook.com/en-MY/faq/category-61-question-934/?ref_source=HelpCenterCategoryPage&spm=FaqCategory.SearchSuggest_LIST&clickId=877f1f7a13)!

Q: Can I amend my booking details?

This activity offers free cancellation for requests submitted **more than 24 hours** from your participation date. As such, you can simply cancel & refund your booking, and **make another booking with the correct details**, if your participation date is more than **24 hours** from the time of cancellation. For more information on how to request a refund, please refer to [this article](https://www.klook.com/en-MY/faq/category-61-question-934/?ref_source=HelpCenterCategoryPage&spm=FaqCategory.SearchSuggest_LIST&clickId=877f1f7a13)!

Q: Can I amend my activity date?

This activity has a free cancellation policy. As such, you can simply **cancel** your booking and **make a new booking with your desired activity date.**

The Magellan Sutera Resort, 1 Sutera Harbour Boulevard, Sutera Harbour, 88100 Kota Kinabalu, Sabah, Malaysia

Chavana Spa’s décor at The Pacific Sutera Hotel is modern simplicity with influences of its Balinese origin
Design elements include stonework features, strategic lighting, neutral tones, light timbers, frosted glass and mirrors
Fresh floral aromas will soothe and calm the senses
Unique blend of traditional Balinese music with contemporary tones playing in the background will surely lull you to sleep or a relaxed state of mind
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