Shenzhen Airport & Railway Station Luggage Services by LuggAgent

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Luggage Services

• Please check the email from the merchant for more arrangement details

How to use:

• Select your service route, date, and time to easily book a hands-free travel experience.
• You will receive a booking confirmation email from LuggAgent within 24 hours after your reservation.
• To ensure smooth service, please add LuggAgent's official customer support; details will be provided in the order confirmation email.

Service Process:

• Airport/Station → Hotel: Hand over your luggage at the airport/station between 9:00 – 18:00; it will be delivered to the hotel front desk before 21:00 on the same day.
• Hotel → Hotel: Hand over your luggage before 11:00; it will be delivered to the designated hotel front desk before 21:00 on the same day.
• Hotel → Airport/Station: Hand over your luggage before 11:00; it can be collected at the airport between 15:00 – 21:00 on the same day.
• Homestay Service: Hand over your luggage outside the homestay; for delivery, please provide the room code and check-in instructions before 13:00 (local time), and the luggage will be placed directly inside the room.

Luggage Guideline:

• Each item ≤ 32 kg (71 lbs), total dimensions ≤ 180 cm
• Accepted luggage: suitcases, cartons, backpacks, strollers, briefcases
• Items must match the booking; extra, oversized, or overweight luggage may be refused or charged an additional fee.

Service Coverage:

• Luohu District
• Futian District
• Nanshan District
• Bao'an District
• Yantian District
• Longgang District

Additional information

• Please remember to carry your passport, flight documents, and valuables with you for safekeeping.
• If luggage does not meet the stated requirements, it may not be accepted even after booking confirmation. Please double-check before handing it over.
• Kindly inspect your luggage upon collection. If you notice any issues, please take a photo and contact LuggAgent customer support right away so we can assist you.
• If prohibited items are found and cannot be transported, alternative delivery arrangements may be required. In such cases, same-day delivery cannot be guaranteed, and additional charges may apply. Please ensure your luggage does not contain any prohibited items.

Insurance Policy:

• Insurance coverage up to USD 500 per luggage, covering delay, loss, or damage.
• The insurance does not cover cosmetic or non-structural damage, including scratches, dents, fabric wear, handles, wheels, or zippers, nor any indirect or consequential losses (e.g., lost income).
• Any damage must be reported at the time of delivery, or within 24 hours for hotel deliveries. Claims submitted after this period may not be accepted.

• Hotel Send-out: Store your luggage at the hotel front desk and send a photo to LuggAgent. You don’t need to wait — we’ll send an email to you once the driver has picked it up.
• Hotel Service: Please make sure your hotel has luggage storage service. If not, please select the “Airbnb Service.”