Lake Toya Snowmobile & Noboribetsu Jigokudani (Hell Valley) & Bear Park & Lake Hill Farm Day Tour

• Pre-trip Notice
• Please ensure the communication app you reserved can be contacted during your trip to Japan.
• The supplier will send the vehicle and tour guide information for the next day's trip to your email before 8 PM the day before departure. Please check it carefully (it may be in the spam box).
• To ensure a smooth trip, please be sure to contact the tour guide or driver in a timely manner.
• If the number of participants does not reach the minimum group size, you will be notified of the cancellation by email one day before departure.
• In case of extreme weather such as typhoons or heavy snow, we will confirm whether to cancel by 6:00 PM local time the day before departure and notify you by email.

Seats and Vehicles

• The itinerary is a group tour, and seats are allocated on a first-come, first-served basis. If you have special needs, please make a note. The supplier will try to arrange it, but the final arrangement is subject to the actual situation.
• The vehicle type is arranged according to the number of people, and the vehicle type cannot be specified. When there are few people, a driver may be arranged to also serve as an attendant, and the explanation content will be relatively simple.
• If you need to bring luggage, you must inform us in advance. If you bring luggage without authorization, the tour guide has the right to refuse you to board the bus and the fee will not be refunded.
• Eating and drinking are prohibited in the car. If any damage is caused, compensation will be required according to local standards.

Itinerary Adjustment and Safety

• Japanese law stipulates that operating vehicles must not be driven for more than 10 hours per day. If the time is exceeded, additional costs will be incurred (ranging from 5,000 to 10,000 yen/hour).
• The itinerary is for reference only. Actual traffic, stopover, and tour times may be adjusted due to weather, traffic jams, facility maintenance, and other conditions. The tour guide may reasonably replace or reduce attractions depending on the actual situation.
• In case of weather or force majeure that causes the snowmobile and other facilities to stop operating, you will be changed to other attractions or adjust the stay time.
• If you are late, temporarily change the meeting point, or leave the group halfway due to personal reasons, the fee will not be refunded. You will be responsible for any accidents and additional expenses incurred after leaving the group.

Season and Landscape Guests who do not experience snowmobiles can rest in place by themselves. There are no other attractions as alternatives (snowmobiles are optional and can be freely selected).

• During peak travel periods on Japanese red days and weekends, there are often serious traffic jams or attractions close early. It is recommended not to book flights, Shinkansen, or dinners that night, and bring your own light snacks and power bank.

Other Notes

• Please arrive at the meeting point on time. No waiting after the deadline, and you cannot join midway.
• It is recommended to wear light clothing and shoes. Please bring your own warm clothing for winter or mountain trips.
• The itinerary does not include personal travel and accident insurance. It is recommended to purchase insurance by yourself. Outdoor activities and high-risk sports have certain risks. Please register carefully according to your health status.
• After the trip departs, if it is forced to be terminated due to natural disasters or force majeure, the fee will not be refunded, and passengers will have to bear the return or additional accommodation costs themselves.