Luggage Delivery between Incheon Airport and Seoul Downtown Hotels

Even though there is some confusion after the booking, the customer service from the luggage delivery and klook have helped to clarify and resolve the issue. Has managed to deliver my luggage upon arrival.

I always use this service! As soon as I arrive at the airport, I can go straight to my destination to enjoy myself. It's especially convenient for concerts! Using Klook makes it easy to manage everything through the app!

They delivered me safely.

This time, I requested luggage transfer from Incheon T2 to my hotel. I had plans, so I dropped off my luggage, but when I got to the counter, they said there was no reservation. I was shocked, and since the payment was by credit card and I didn't understand why, and I was short on time, I couldn't reach Klook's customer service. I didn't know what to do. The counter staff, despite being busy, helped me out a lot. They said if I canceled with Klook, they could arrange a new luggage transfer for me. Klook was unreachable, and I thought, 'Worst case, I'll just have to accept losing the money if I can't cancel in time.' So, I asked the counter staff, and they arranged the luggage transfer. I think about an hour had already passed. I still don't know the reason, but they did issue a refund. However, a refund isn't enough; I want a proper explanation. This was the worst start to my trip to Korea.

After booking with Klook, I needed to input my luggage details. However, since my desired delivery and pickup locations weren't available, I had to communicate with Tlaggage via KakaoTalk or email. This made the process of adding locations difficult, and my application was submitted at the last minute. Additionally, when picking up my luggage at the airport, I was told I needed a ticket, which I had not received, causing significant trouble.

It was the worst experience. I entered my flight number and other details via the URL provided for the arrangement request. Later, I received an email telling me to go to the 3rd floor of Incheon Airport. When I got to the 3rd floor, I was told they close at 2 PM. I showed them the email (which had both English and Japanese text), but they said they didn't understand English. They reiterated that check-in was only until 2 PM. I was then instructed to go to the B2 level for Klook reservations. I scanned the QR code for the location and went to the basement, but I couldn't find the place, and no one I asked knew where it was. Finally, I managed to ask a security staff member, and I found the location, but it wasn't the right one. They said my email indicated the 3rd floor. The staff in the basement used a translation app to help me successfully drop off my luggage, but it caused a significant loss of time. I wish the email had also included Korean. Also, I wish there was better coordination between the 3rd floor and the basement, considering the user's experience. The staff on the 3rd floor should have provided clearer directions to the basement, perhaps with a map. I had provided my flight time, so they should have known I would arrive after 2 PM, yet I was directed to the basement. I am extremely dissatisfied.

The pick-up location was not clearly stated. When I showed my voucher at the Hanjin Express counter on the 1st floor of Incheon Airport Terminal 2, which was supposed to be the pick-up location, I was coldly told, "We don't handle Klook." I then went to the counter on the 3rd floor, where I was again told, "We don't handle Klook." However, they did some searching and found my luggage, which had been placed in the back, so I was able to pick it up. But I had to run all over the airport, and I was so anxious, thinking, "What if I can't pick it up?" I will never use this service again.

When I went to the company in question, they told me, "Klook is not here." I purchased two carry-case-worth of vouchers, and they're completely useless! I used to use them every time I visited Korea without any problems, so this time I thought, "Let's do it again!" At the time of booking, I remembered entering my arrival date and time at the airport and what time I would drop off my luggage, as well as the name of the hotel. This time, my strange feeling was right... In the end, I asked the information desk at the airport to find another place to store my carry-ons, but because I didn't make a reservation, there was no one there, and it took a lot of time... Klook's response was that they couldn't refund the fee! From now on, I won't use Klook and will rely on delivery services at Incheon Airport.

I requested luggage delivery from the hotel to Incheon Airport. I was told to drop off my luggage by 9 AM on the day of use, but when I went, no one was at the hotel, and I couldn't reach anyone. I contacted customer support, but they were closed, and I haven't heard back. I'm anxious in this unfamiliar place, and my time is being wasted, so I requested a cancellation, but I still haven't received a response for that either. It was a disappointing experience.

As others have written, you can only see the list of hotels after payment, and since the hotel I wanted wasn't on the list, I panicked and tried to cancel, but it was non-refundable... Unbelievable... I went to the T Delivery counter on the off chance and they were kind enough to look into it, but they said it wasn't them. They even said, "This is suspicious." Who did I even book with? I regret not looking at the reviews beforehand.