Vietnam Airport Priority Fast Track

[Booking Process and Usage]

• Please complete your booking at least 3 days before your flight departure. When placing your order, be sure to provide complete and accurate flight information and passenger passport details (English name), as incorrect information may affect on-site reception or service usage. Once the information is completed and the booking is successful, the service is considered arranged, and a booking completion notification will not be sent separately.
• Please be sure to proactively add the supplier's WhatsApp: +886 916351972 at least 48 hours before the flight departure and provide your order number to confirm the meeting time and location. Failure to join WhatsApp within the specified time may result in unsuccessful on-site service.
• Please cooperate with the service according to the arrival or departure process shown on the product page.
• If you are traveling with children or infants, please provide their "Passport English Name" and "Gregorian calendar birth date" in the remarks column for service arrangement.

[Arrival Process]

• After the plane lands, please follow the airport signs for "Arrival Immigration" to the immigration inspection area.
• Before the immigration inspection area, look for staff holding a sign with the words "Love Vietnam".
• The staff will verify passenger information and guide you to the designated priority lane.
• Once passengers enter the immigration inspection area, staff will no longer be able to enter the queue to provide assistance, according to airport immigration regulations.
• Please stay in the designated lane throughout the process. If you leave or change lanes, the service may be interrupted.
• Passengers must complete the immigration inspection procedures themselves according to on-site instructions. The arrival clearance service ends after the immigration inspection is completed.

[Departure Process]

• After arriving at the airport, please proceed to the airline counter to complete check-in and baggage check-in yourself.
• Please go to the designated departure meeting point 2 hours before the flight departure and look for staff holding a sign with the words "Love Vietnam".
• The staff will verify passenger information and guide you to the designated priority lane.
• Once passengers enter the immigration inspection area, staff will no longer be able to enter the queue to provide assistance, according to airport immigration regulations.
• Please stay in the designated lane throughout the process. If you leave or change lanes, the service may be interrupted.
• Passengers who have not purchased express security check must complete the immigration inspection procedures themselves according to on-site instructions. The departure clearance service ends after the inspection is completed.
• Passengers who have purchased express security check, the staff will assist in guiding you to the express security check lane after the immigration inspection is completed. The departure clearance service ends after completing the security check.

[Special Instructions for Each Airport]

Ho Chi Minh Airport (SGN)

• Ho Chi Minh Airport is the busiest international airport in Vietnam, with dense flights and high passenger traffic. 09:00-18:00 daily is the peak period for arrivals and departures. Customs clearance may require waiting for more than 3 hours. This service can help reduce waiting time for customs clearance, but it is not an exemption from queuing or a guarantee of immediate customs clearance. Please confirm that you accept this before placing an order.

Hanoi Airport (HAN)

• Due to Hanoi airport regulations, on-site departure services cannot greet passengers with hand-held signs. Please be sure to proactively add the supplier's WhatsApp: +886 916351972 at least 48 hours before the flight departure and provide your order number to provide subsequent meeting location and pick-up instructions. Failure to join within the specified time may affect on-site reception arrangements.
• Hanoi Airport departure service already includes express security check service

[Hand-held Sign]

• On-site staff will hold a sign with the words "Love Vietnam".
• Because we serve a large number of passengers every day, we do not provide signs displaying passenger names.
• If you do not see the sign holder, please contact us via WhatsApp as soon as possible.
• Please see the end of the text for a schematic diagram of the meeting location.

[Important Notes]

• This service is a priority clearance assistance service. The actual queuing time and clearance speed will depend on the airport traffic and on-site operations on the day.
• If the service cannot be provided within a reasonable time after cooperating with the on-site process, please contact customer service immediately for processing. If it is confirmed that it is not due to passenger factors, a full refund will be provided.
• This service is mainly provided during peak hours at the airport to assist passengers with arrival and departure clearance procedures.
• From 02:00-05:00 in the morning, due to less airport traffic, customs clearance operations usually only open a single channel. Even if priority clearance service is used, it may still share the same route with general passengers. This is an airport control operation arrangement and is not a service abnormality.
• Because customs clearance routes cannot be effectively distinguished during the above time periods, in order to maintain overall service quality and manpower deployment, arrival and departure reception services are not provided from 02:00-05:00 in the morning.
• This service is only applicable to international flights and cannot be used for domestic flights. Please confirm the nature of your flight before placing an order.
• Please be sure to confirm that the service airport you ordered is consistent with the actual flight arrival and departure airport to avoid affecting your rights.
• Please be sure to fill in the correct flight number (e.g. VN579) when ordering. Do not fill in the booking code (e.g. AB3X9Q). If it is filled in incorrectly, the service cannot be arranged.
• If the flight is a cross-day flight in the early morning (e.g. departing from 00:00-02:00), please be sure to use the actual flight date as the filling when ordering; for arrival services, please fill in the correct arrival date and time, and for departure services, please fill in the correct departure date and time.
• If the service arrangement time does not match due to incorrect date filling, the on-site reception will be affected, and the relevant impact will be borne by the passenger.
• If the service airport ordered is obviously inconsistent with the flight information provided, or the information is incorrect and does not meet the service conditions and the service cannot be arranged, the order will be cancelled and a refund will be processed.
• After completing the order and providing the correct required information, the service is considered arranged, and no separate arrangement completion notification will be provided.
• Passengers are responsible for preparing a passport with a validity of more than 6 months and relevant documents and visas that meet the purpose of entry on the day of using the service. This service does not include Vietnam visa application or agency.
• This service is only applicable to using e-visas. If the passenger's visa is a visa on arrival, an on-site waiting service fee of US$6 will be charged due to additional waiting and processing time. Passengers should prepare the relevant forms, photos and fees themselves.
• Passengers holding Chinese passports need to prepare an additional US$5 and 2 passport photos (4×6 cm or 2×2 inches) when entering Vietnam.
• The on-site staff for departure services will only wait and receive passengers 2 hours before the flight departure. It is normal for there to be no staff waiting on-site if passengers arrive at the meeting point too early.
• On-site staff can only provide assistance in designated areas. Once passengers are guided to the designated customs clearance route or enter the immigration inspection area, on-site staff will no longer be able to enter the queue to provide assistance. Please keep passengers in the designated line throughout the process. If passengers leave or change the customs clearance route on their own, the service may be interrupted.
• If you encounter a large crowd and cannot find staff at the designated meeting point in a timely manner, please contact customer service via WhatsApp immediately and provide your order number, photos of the on-site environment and your current location, and wait in place as instructed.
• If you do not contact us for confirmation in the above manner and clear customs or leave the designated process on your own, it will be deemed a waiver of the service and no refund will be given.
• If there are any changes in flight time, flight number or date, please be sure to notify customer service in advance so that the reception arrangement can be updated immediately. If you are not notified in time, the relevant impact and losses will be borne by the passenger.
• A child is defined as being under 12 years old on the day of using the service. No refunds will be given if the service cannot be used due to age restrictions.

[Frequently Asked Questions Q&A]

Q1: Does priority clearance mean “no queuing”? A1: No. This service is a “priority clearance assistance service” and is not a queue-free or VIP fast lane. During peak hours or when there are large crowds, you may still need to wait for a short time. The actual clearance speed will depend on the airport traffic and immigration officer operations on the day.

Q2: Why do I seem to be queuing in the same line as general passengers? A2: At some airports (especially Ho Chi Minh Airport) during some time periods, priority clearance passengers may be in the same queuing area as general passengers, but immigration officers will prioritize different processing orders according to on-site arrangements. This is a normal operating situation and does not mean that the service is not provided. The customs clearance route will be adjusted according to the actual on-site arrangements and is not a fixed or exclusive channel.

Q3: Why do I still have to wait when using priority clearance for arrival in Ho Chi Minh? A3: Tan Son Nhat International Airport in Ho Chi Minh City is one of the busiest airports in Vietnam. 09:00-18:00 daily is the peak period for arrivals. When flights arrive in concentration, all passengers (including those using priority clearance) may need to wait. The purpose of this service is to help reduce waiting time and process guidance, not to guarantee immediate customs clearance.

Q4: Is it just someone taking me around, and it’s not actually helpful? A4: No. This service includes on-site guidance, process assistance and priority route arrangement, not just a simple guiding service. Actual customs clearance must still be carried out by immigration officers legally inspecting passports. The customs clearance speed is not determined by on-site personnel.

Q5: Why can’t staff accompany me all the way to the end? A5: According to airport and immigration regulations, on-site staff can only provide assistance in designated areas. Once passengers are handed over to immigration officers for inspection, on-site personnel can no longer enter the queue or accompany them. This is an official operating restriction and is not a service interruption.

Q6: I have children or seniors with me, why do I still have to queue? A6: Whether to provide additional courtesies still needs to be judged by on-site immigration officers. This service cannot guarantee queue-free or immediate customs clearance due to passenger age, accompanying person or special needs, please understand.

Q7: Why do other passengers seem to be faster than me? A7: Customs clearance speed may vary due to the following factors and cannot be directly compared with other passenger cases. Possible influencing factors include flight arrival time, nationality and visa type, current operating conditions of immigration officers, on-site traffic and policy adjustments.

Q8: My flight takes off in the early morning, which date should I choose when ordering? A8: If your flight departure time is between 00:00 and 02:00 in the early morning, please use the “actual flight departure date” as the ordering and filling date. For example, if the flight departs at 00:30 on June 2, even if you arrive at the airport on the evening of June 1, you still need to choose June 2 when ordering. The reception time of this service is arranged “2 hours before the flight departure”. If you fill in the date of the previous day when ordering, it may lead to an error in the service time, which will affect the on-site reception. If you are not sure how to fill it in, please be sure to confirm with customer service via WhatsApp before ordering.

Q9: If what I expect is “no queuing at all”, is it suitable to buy? A9: If what you expect is queue-free, immediate customs clearance or VIP channel service, this product may not meet your needs. This service is a priority customs clearance assistance service. The actual queuing time and customs clearance speed will vary depending on the airport traffic, flight concentration and on-site operations on the day. It is also impossible to guarantee a fixed customs clearance time in advance. It is recommended to carefully evaluate before placing an order.

Q10: Will the staff hold a sign with my name on it? A10: No. On-site staff will only hold a service sign with the words Love Vietnam and will not display passenger names. Passengers should take the initiative to go and show their passports to confirm their identity.

Q11: Which passengers is this service suitable for? A11: Suitable for passengers who are entering Vietnam for the first time, are not familiar with the process, need assistance with guidance, or want to reduce uncertainty. If you expect completely queue-free or guaranteed fastest, it is recommended to carefully evaluate whether it meets your needs.

Q12: Why do I still have to wait for my luggage even though I passed the immigration officer inspection quickly? A12: The priority clearance service only assists with the immigration officer inspection process. Luggage unloading and carousel operations are the responsibility of the airline and airport system and are not related to the customs clearance process. Even if passengers have completed priority customs clearance, they may still need to wait for luggage with other passengers, which is a normal arrival process. This service does not include luggage retrieval speed or priority luggage arrangement. If you want to shorten the overall arrival time, you can consider reducing checked luggage or allowing sufficient transfer and connection buffer time.

Q13: Why do I still use the same channel as general passengers when using priority clearance in the early morning? A13: From 02:00-05:00 in the morning, when there are fewer people at the airport, the airport mostly only opens a single customs clearance channel for operations. Therefore, even if you purchase the priority customs clearance service, you may still share the same customs clearance route with general passengers. This is the airport’s on-site control and operation method and is not a service abnormality. In addition, since customs clearance routes cannot be effectively distinguished during this time period, in order to maintain overall service quality and manpower arrangements, arrival and departure reception and guidance services are not provided from 02:00-05:00. Please pay attention to your flight time and carefully evaluate whether it meets your needs before ordering.

Q14: What will happen if I fill in the flight information incorrectly when ordering? A14: If the flight information provided is obviously incorrect, such as ordering an arrival service but providing a departure flight, filling in the flight number as a booking code, filling in a domestic flight, or the service airport does not match, the service cannot be arranged; if the correct information cannot be provided in time, the order may be cancelled and a refund will be processed.

[Schematic Diagram of Meeting Location]