Viernam Airport Priorty Fast Track

Confirmation

• You'll get confirmation 72 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

[Booking Process and Usage]

• Please complete the booking at least 3 days before the flight departure and provide complete and accurate flight information and traveler's passport English name and other necessary information when placing the order. If the information is incorrect, it may affect the on-site reception or service use. After the information is filled in and the order is successfully placed, it will be deemed that the service has been arranged, and no separate booking completion notice will be sent.
• Please be sure to actively add the supplier's WhatsApp 48 hours before the flight takes off: +886 916351972, and actively provide the order number to facilitate the confirmation of the meeting time and location. Failure to join WhatsApp within the prescribed time may result in the inability to successfully receive the service on site.
• Please cooperate with the service according to the entry or exit process shown on the product page.
• If children or infants are traveling together, please provide the "Passport English Name" and "Gregorian calendar date of birth" in the remarks column to facilitate service arrangement.

[Entry Process]

• After the plane lands, please go to the immigration inspection area according to the Arrival Immigration signs at the airport.
• Before the immigration inspection area, look for staff holding a sign with the words Love Vietnam.
• The staff will verify the passenger information and guide you to the designated priority pass channel.
• Once passengers enter the immigration inspection area, the staff will no longer be able to enter the queue to provide assistance in accordance with the regulations of the airport immigration unit.
• Please keep moving forward in the designated clearance channel throughout the process. If you leave or change the route by yourself, the service may be interrupted.
• Passengers need to complete the immigration inspection procedures by themselves according to the on-site instructions. After the immigration inspection is completed, the entry clearance service will end.

[Exit Process]

• After arriving at the airport, please go to the airline counter to complete check-in and baggage check-in by yourself.
• Please go to the designated departure meeting point 2 hours before the flight departure and look for staff holding a sign with the words Love Vietnam.
• The staff will verify the passenger information and guide you to the designated priority pass channel.
• Once passengers enter the immigration inspection area, the staff will no longer be able to enter the queue to provide assistance in accordance with the regulations of the airport immigration unit.
• Please keep moving forward in the designated clearance channel throughout the process. If you leave or change the route by yourself, the service may be interrupted.
• Passengers who have not purchased express security check need to complete the immigration inspection procedures by themselves according to the on-site instructions. After the inspection is completed, the departure clearance service will end.
• For passengers who have purchased express security check, after completing the immigration inspection, the staff will assist in guiding you to the express security check channel, and the departure clearance service will end after completing the security check.

[Special Instructions for Each Airport]

Ho Chi Minh Airport (SGN)

• Ho Chi Minh Airport is the busiest international airport in Vietnam, with dense flights and large passenger traffic. 09:00-18:00 every day is the peak period for entry and exit. It may take more than 3 hours to clear customs. This service can help reduce the waiting time for customs clearance, but it is not a queue-free or guaranteed immediate customs clearance. Please confirm that you can accept it before placing an order.

Hanoi Airport (HAN)

• Due to the operating regulations of Hanoi Airport, on-site departure services cannot receive passengers with hand-held signs. Please be sure to actively add the supplier's WhatsApp 48 hours before the flight takes off: +886 916351972, and provide the order number to facilitate the subsequent provision of meeting locations and contact instructions. Failure to join within the prescribed time may affect on-site reception arrangements.
• Hanoi Airport departure service already includes express security check service

[Hand-held sign]

• On-site staff will hold a sign with the words Love Vietnam.
• Due to the large number of passengers served every day, we do not provide signs displaying passenger names.
• If you do not see the sign-holding staff, please contact us via WhatsApp as soon as possible.
• Please see the end of the article for a schematic diagram of the meeting location.

[Important Notes]

• According to the airport policy notice, Vietnamese passports cannot be used for entry and exit clearance services, please forgive me.
• This service is a priority clearance assistance service. The actual queuing time and clearance speed will depend on the airport traffic and on-site operations on the day.
• If the service cannot be provided within a reasonable time after cooperating with the on-site process, please contact customer service for processing immediately. If it is confirmed that it is not a passenger factor, a full refund can be assisted.
• This service is mainly provided during periods when there are more people at the airport to assist passengers with entry and exit clearance procedures.
• From 02:00-05:00 in the morning, due to the low traffic at the airport, customs clearance operations usually only open a single channel. Even if you use the priority customs clearance service, you may still share the same route with ordinary passengers. This is an airport management operation arrangement and is not a service abnormality.
• Because customs clearance routes cannot be effectively distinguished during the above-mentioned time periods, in order to maintain overall service quality and manpower dispatch, entry and exit reception services are not provided from 02:00-05:00 in the morning.
• This service is only applicable to international flights and cannot be used for domestic flights. Please confirm the nature of your flight before ordering.
• Please be sure to confirm that the service airport you ordered is consistent with the actual flight arrival and departure airport to avoid affecting your rights.
• Please be sure to fill in the correct flight number (Flight Number, such as VN579) when ordering. Do not fill in the booking code (such as AB3X9Q). If you fill it in incorrectly, the service cannot be arranged.
• If the flight is a midnight cross-day flight (for example, departing from 00:00-02:00), please be sure to use the actual flight date as the filling date when ordering; for entry service, please fill in the correct arrival date and time, and for exit service, please fill in the correct departure date and time.
• If the service arrangement time is inconsistent due to incorrect date filling, the passenger will be responsible for the relevant impact.
• If the service airport ordered is obviously inconsistent with the flight information provided, or the information is incorrect and does not meet the service conditions and the service cannot be arranged, the order will be canceled and a refund will be processed.
• After completing the order and providing the correct required information, it will be deemed that the service has been arranged, and no separate individual arrangement completion notice will be provided.
• Passengers are responsible for preparing a passport valid for more than 6 months on the day of using the service, as well as relevant documents and visas that meet the purpose of entry. This service does not include Vietnamese visa application or agency services.
• This service is only applicable to electronic visas. If the passenger's visa is a visa on arrival, an additional waiting service fee of US$6 will be charged on site due to additional waiting and operation time. Passengers should prepare the relevant forms, photos and fees themselves.
• Passengers holding Chinese passports need to prepare an additional US$5 and 2 headshots with a size of 4×6 cm or 2×2 inches when entering Vietnam.
• On-site staff for departure services will only wait and receive passengers starting 2 hours before the flight takes off. If passengers arrive at the meeting point too early and no staff has been arranged to wait on site, this is a normal operation arrangement.
• On-site staff can only provide assistance in designated areas. Once passengers are guided to the designated clearance route or enter the immigration inspection area, on-site staff will no longer be able to enter the queue to provide assistance. Passengers should keep moving forward within the designated route throughout the process. If you leave or change the customs clearance route by yourself, the service may be interrupted.
• In case of crowded people, if you cannot find the staff at the designated meeting point in time, please contact customer service immediately via WhatsApp and provide the order number, photos of the on-site environment and your current location, and wait in place according to the instructions.
• If you do not contact and confirm in the above manner and clear customs or leave the designated process by yourself, it will be deemed as giving up the service and no refund will be given.
• If there are changes in flight time, flight number or date, please be sure to notify customer service in advance so that the reception arrangement can be updated in time. If you fail to notify in time, the relevant impact and loss will be borne by the passenger.
• A child is defined as being under 12 years old on the day of using the service. No refunds will be given if the service cannot be used due to age reasons.

[Frequently Asked Questions Q&A]

Q1: Does priority clearance mean “no queuing”? A1: No. This service is a “priority clearance assistance service”, not a queue-free or VIP fast lane. During peak hours or when there are many people, you may still need to wait for a short time. The actual clearance speed will depend on the airport traffic and immigration officer operations on the day.

Q2: Why do I seem to be queuing in the same line as ordinary passengers? A2: At some airports (especially Ho Chi Minh Airport) during certain periods, priority clearance passengers may be in the same queuing area as ordinary passengers, but immigration officers will give different priority processing orders according to on-site arrangements. This is a normal operating situation and does not mean that the service is not provided. The customs clearance route will be adjusted according to the actual on-site arrangements and is not a fixed or exclusive channel.

Q3: Why do I still have to wait when using priority clearance for entry in Ho Chi Minh? A3: Tan Son Nhat International Airport in Ho Chi Minh City is one of the busiest airports in Vietnam. 09:00-18:00 every day is the peak entry period. When flights arrive centrally, all passengers (including those using priority clearance) may need to wait. The purpose of this service is to help reduce waiting time and process guidance, not to guarantee immediate customs clearance.

Q4: Is it just someone taking me around, which is actually not helpful? A4: No. This service includes on-site guidance, process assistance and priority route arrangements, not a simple pointing service. Actual customs clearance still needs to be carried out by immigration officers to inspect passports in accordance with the law, and the customs clearance speed is not determined by on-site personnel.

Q5: Why can’t the staff accompany me all the way to the end? A5: According to airport and immigration regulations, on-site staff can only provide assistance in designated areas. Once passengers are handed over to immigration officers for inspection, on-site personnel will no longer be able to enter the queue or accompany them. This is an official operating restriction and not a service interruption.

Q6: I have children or elders with me, why do I still have to queue? A6: Whether to provide additional courtesies still needs to be determined by the on-site immigration officer. This service cannot guarantee queue-free or immediate customs clearance due to passenger age, accompanying persons or special needs. Please understand.

Q7: Why do other passengers seem to be faster than me? A7: Customs clearance speed may vary due to the following factors and cannot be directly compared with other passenger cases. Possible influencing factors include flight arrival time, nationality and visa type, immigration officer’s current operating status, on-site traffic and policy adjustments.

Q8: If my flight departs in the early morning, which date should I choose when ordering? A8: If your flight departure time is 00:00–02:00 in the early morning, please use the “actual flight departure date” as the ordering and filling date. For example, if the flight departs at 00:30 on June 2, even if you arrive at the airport on the evening of June 1, you still need to select June 2 when ordering. The reception time for this service is arranged according to “2 hours before the flight departure”. If you fill in the previous day’s date when ordering, it may cause the service time to be incorrect, which will affect the on-site reception. If you are not sure how to fill in, please be sure to confirm with customer service via WhatsApp before ordering.

Q9: Is it suitable for me to buy if I expect “no queuing at all”? A9: If you expect queue-free, immediate customs clearance or VIP channel service, this product may not meet your needs. This service is a priority clearance assistance service. The actual queuing time and customs clearance speed will vary depending on the airport traffic, flight concentration and on-site operation arrangements on the day, and fixed customs clearance time cannot be guaranteed in advance. It is recommended to carefully evaluate before ordering.

Q10: Will the staff hold a sign with my name on it? A10: No. On-site staff will only hold a service sign with Love Vietnam marked on it and will not display passenger names. Please take the initiative to go to the counter and show your passport to confirm your identity.

Q11: Which passengers is this service suitable for? A11: Suitable for passengers who are entering Vietnam for the first time, are not familiar with the process, need assistance with guidance or want to reduce uncertainty. If you expect to be completely queue-free or guaranteed to be the fastest, it is recommended to carefully evaluate whether it meets your needs.

Q12: Why do I still have to wait for my luggage even though I have passed immigration inspection quickly? A12: Priority clearance service only assists with immigration inspection procedures. Baggage unloading and carousel operations are the responsibility of the airline and airport system and are not related to customs clearance procedures. Even if passengers have completed priority clearance, they may still need to wait for their luggage with other passengers, which is a normal entry process. This service does not include baggage retrieval speed or baggage priority arrangements. If you want to shorten the overall entry time, you can consider reducing checked baggage or reserve sufficient transfer and transfer buffer time.

Q13: Why do I still take the same channel as ordinary passengers when using priority clearance in the early morning? A13: From 02:00–05:00 in the early morning, when there are fewer people at the airport, the airport mostly only opens a single customs clearance channel for operation. Therefore, even if you purchase priority clearance service, you may still share the same customs clearance route with ordinary passengers. This is the on-site management and operation method of the airport and is not a service abnormality. In addition, because customs clearance routes cannot be effectively distinguished during this period, in order to maintain overall service quality and manpower arrangements, entry and exit reception and guidance services are not provided from 02:00-05:00. Please pay attention to the flight time and carefully evaluate whether it meets your needs before ordering.

Q14: What will happen if I fill in the wrong flight information when ordering? A14: If the flight information provided is obviously incorrect, such as ordering an entry service but providing an exit flight, filling in the flight number as a booking code, filling in a domestic flight, or the service airport does not match, the service cannot be arranged; if the correct information cannot be supplemented in time, the order may be canceled and a refund will be processed.

[Schematic Diagram of Meeting Location]