Q: Can I top up the SIM card to use it again after the expiration date?
A: No. This SIM card cannot be topped up again for reuse once it has expired.
Q: I chose the wrong card size. Can I change it to the right one?
A: Yes. You will be able to change the SIM card size at the counter when you pick it up.
Q: Does this SIM card provide unlimited data?
A: Yes, you'll get unlimited data and speeds that won't slow down.
Q: Can I make international phone calls?
A: Yes, international calling is enabled, however it is expensive so we wouldn't recommend it.
Q: If I'll stay in Taiwan for 17 days, can I book a 10 day SIM Card plus a 7 day SIM Card?
A: No. Each person can only redeem 1 card with 2 forms of photo ID. So If you want to use the SIM card for 17 days, you can book 2 cards by showing 2 people's photo ID (4 forms) when you redeem your cards.
Q: Is this the 'Ideal Card' (prepaid card) provided by Chunghwa Telecom company?
A: This SIM card is provided by Chunghwa Telecom Company, but it's the 'Unite Traveler' card not the 'Ideal Card'.
Q: Can I insert this SIM card into a WiFi router to share the Internet?
A: No, you cannot. The size is different, so you cannot use it in a WiFi router.
Q: Do I have to pick up my SIM on the exact same date I choose when booking?
A: No, but if you decide to pick your SIM up on a different date than your chosen date, please inform customer service.