There is no easier and more convenient way to discover the Land of the Rising Sun than by taking a ride on Japan's brilliantly expansive rail network. For your choice of 7, 14, or 21 days, explore Japan in the most convenient and economical way with a Japan rail pass that is valid for the majority of railways and local buses operated by JR. Choose between an Ordinary pass, or if you're looking to travel in more comfort, opt for the Green Class pass that offers you first class comfort with reclining seats, a footrest, space to stretch out your legs, and a travel magazine to keep you occupied during your journeys. From Shinkansen, Limited Express, local trains, Monorail, JR buses, to the Miyajima Ferry, this Japan rail pass is definitely the easiest and fastest way to explore all of Japan! Get your 7, 14 or 21 day Japan rail pass at Klook and enjoy convenient delivery straight to you!
A: The redemption process for the JR pass is complicated. Please see the definition of the following terms:
A: The date you select when booking is the date of your departure to Japan. If you intend to pick up your Exchange Order at the pick up counters, please note the counter opening hours. For Exchange Order deliveries, mailing will take 7 business days (holidays are not counted)
A: Please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible. We will cancel the old one and ask you to make a new order. A handling fee of 10% of the pass price will apply, and the remaining balance will be fully refunded. Please read through the official cancellation policy on the JR Pass page for more information
A: Please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible.
A: Unfortunately, you can not change from X JR Pass to Y JR Pass. Please make sure you select the correct JR Pass before checking out
A: Your pass is only valid for the number of CALENDAR dates that the pass is issued for, it is NOT counted in 24 hour periods from the time of first use. For example, if you use the pass on the first day in the evening at 11:59pm, your first day will end at midnight that day
A: Exchange Orders are valid only for 90 days from the issued date, and you need to redeem to physical pass within the validity. (the valid date will be shown on the Exchange Order) After redeem, activation date must be within 30 days.
For example, if the booking confirm on 1 Apr, 2020, you may redeem your physical pass within 90 days from 1 Apr, 2020. If I redeem the pass on 3 May, 2020, then I will need to active the pass before 31 May, 2020.
A: Dates that are grayed out are not yet available for purchase
A: After you receive the Exchange Order (MCO), you have 90 days from the 'date and place of issue' listed on the voucher to pick up your JR Pass. After picking up the actual JR Pass, you can choose a later date within 30 days to start using the JR Pass. Please ask the staff at the JR Rail office to help you set the first use date on the pass
A: JR passes cannot be issued outside of Japan. All JR passes must be redeemed once the traveler has arrived in Japan or purchased in Japan by foreign visitors at full price
A: Same day bookings are not possible. Bookings must be made at least 3-6 business days in advance. Please be sure that you have enough time to pick up or receive your exchange voucher before departing for Japan
A: Please note that JR Rail has many separate entities such as JR East, JR Central, JR Hokkaido, etc. Depending on the pass you buy, you will have to go to that specific company’s office to redeem your pass. The JR Rail Pass is only issued domestically in Japan. When you order on Klook, you will have the exchange order (MCO) sent to your home, or will have to pick up the exchange order (MCO) in the city or airport you are departing from before arriving in Japan. Once you have arrived in Japan, you will exchange the exchange order (MCO) for the actual rail pass at an official JR Rail Office (located at most major airports and rail stations in Japan)
A: Name: Must be exactly the same as it appears on passport. If the name was wrong, we will cancel the old one and ask you to make a new order. A handling fee of 10% of the pass price will apply, and the remaining balance will be fully refunded. If the name order was incorrect, it will not affect redemption.
Address: Please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible. If the Exchange Order has already been mailed, handling and postage fees will apply when making corrections to mailed Exchange Orders (MCO). You will be charged an additional 10% change fee. If the Exchange Order has not been mailed, there will be no additional charge
Other information incorrect, please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible.
A: When picking up the exchange order (MCO) in your country before leaving for Japan, the lead traveler listed at checkout must bring their passport to pick up the exchange orders at the office, but can pick up all other exchange orders associated with the order. When redeeming the exchange orders for the actual pass in Japan, each traveler MUST bring the original passport associated with the exchange order to receive the pass. Copies of passport information pages are NOT accepted
A: You can arrange for a friend to pick up your exchange order (MCO) by contacting us via Ask Klook. Your friend will need to provide a copy of the lead traveller’s passport and the Klook voucher to pick up the exchange order. Please note that this ONLY applies to the exchange orders (MCO) and NOT the JR Pass
A: Generally, you can exchange the voucher for the JR Pass at most major airports and rail stations in Japan, as well as other JR Rail offices. Please see the following examples of places you can exchange for the JR Rail pass: JR Rail Office
A: No. The exchange orders (MCO) are linked to the personal details on the passports submitted at checkout. You must pick up the JR passes in person in Japan with the original passport used when booking
A: Delivery time varies from 3-7 business days depending on the country you reside in
A: Cancellations will incur a 10% cancellation fee. Please contact customer service to reschedule pick up
A: Hong Kong International Airport Arrivals Area, Terminal 1, Counter A08. Opening hours: 24 hours, daily
A: You can cancel and refund your order if you have not yet used your Exchange Order (MCO) to receive a JR Pass. Unredeemed JR Pass Exchange Orders (MCO) can be refunded and amended within 11 months of being issued. A cancellation fee of 10% of the pass price and a post fee of returning the MCO back to Klook will apply. After receiving the MCO, Klook will issue a refund to your account as soon as possible. The time and date you receive the refund varies per bank. Click to see a sample of a JR Pass Exchange Order (MCO)
A: Refunds require up to 30 days to process. Bookings are also subject to a 10% cancellation fee, so your refund amount may not match your booking receipt
A: The type of pass you should buy is highly dependent on your individual itinerary. Please see our handy blog post for itinerary ideas for each type of pass
A: All foreign tourists entering Japan on a 'Temporary Visitor' entry status are allowed to purchase the JR Pass. Japanese passport holders are NOT allowed to purchase the JR Pass
A: No! Cancellations will incur a 10% fee
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