Yes. Make sure to enter the details of the correct passenger at checkout.

Sorry. Currently, you can only book pick-up and drop-off transfers separately.

Anything that needs to be stored in the trunk of the vehicle will be considered luggage. Carry-ons are bags that you can put on your lap while you're in the car. Oversized items (e.g. bikes, strollers, foldable wheelchairs, etc.) will be considered as 2 pieces of luggage. The maximum pieces of luggage allowed is displayed next to the suitcase icon above each option. A total of 62 linear inches (157.48cm) or 27 x 21 x 14in (68.58 x 53.34 x 35.56cm) of luggage weighing around 50 lbs (22.68kg) will be considered as standard size.

If you choose to be picked up at your flight's arrival, the driver will pick you up after your flight has landed. If you choose to be picked up at a designated time, the driver will pick you up at the selected time. If you choose a specific pick-up time and your flight is delayed or rescheduled, you can't get a refund.

If you added the Meet & Greet service, the driver will be waiting at the designated location or the arrival hall holding a sign with your name. If you didn't add the Meet & Greet service, the driver will be waiting at the designated pick-up location specified in your voucher. Please make sure your phone is connected to the Internet to make sure you can contact the driver when necessary. We recommend getting a roaming service or a local SIM card.